Front Desk Agent

Front Desk Agent – Boutique Bed & Breakfast

Location: Gruene River Hotel and Retreat
Position Type: Part-Time
Schedule: Includes weekends, holidays, and evenings

About Us

Gruene River Hotel and Retreat is a family-owned bed and breakfast known for personalized hospitality, attention to detail, and a welcoming atmosphere. In addition to leisure travelers, we host small corporate retreats, workshops, and business events in an intimate, high-touch setting. We pride ourselves on creating memorable experiences for every guest who walks through our doors.

Position Overview

We are seeking a professional, warm, and detail-oriented Front Desk Agent to serve as the first point of contact for our guests. This role is essential in creating exceptional guest experiences while supporting daily operations and assisting with corporate retreat coordination.

The ideal candidate thrives in a small business environment, enjoys wearing multiple hats, and values genuine hospitality.

Key Responsibilities

Guest Services

Greet guests warmly and manage check-in/check-out processes

Answer phone calls, emails, and booking inquiries promptly and professionally

Manage reservations and maintain accurate guest records

Provide information about rooms, amenities, local attractions, and dining

Address guest questions or concerns with professionalism and care

Maintain a clean, organized, and welcoming front desk area

Operations Support

Coordinate with housekeeping regarding room readiness

Assist with breakfast service, light food prep, and kitchen clean-up

Assist with inventory tracking and supply coordination

Support light administrative duties and reporting

Monitor and respond to online reviews as directed

Corporate Retreat & Business Event Support

Assist with scheduling and logistics for small corporate groups

Help prepare meeting spaces (tables, seating, materials, signage)

Coordinate guest arrivals for group bookings

Support catering service and event flow

Ensure business guests receive a seamless, professional experience

Assist management with post-event wrap-up and feedback collection

(if intereseted/optional)

Kitchen/Baking Support

Baking/preparing baked goods throughout week for lobby table

Help in kitchen by cooking breakfast 1 day a week

Qualifications & Skills

Previous hospitality or customer service experience preferred

Strong verbal and written communication skills

Friendly, polished, and professional demeanor

Excellent time management and organizational skills

Ability to multitask in a fast-paced, hands-on environment

Comfortable using computers, email, and reservation software

Detail-oriented with a high standard for service excellence

Flexible and adaptable to changing needs

What We’re Looking For

Someone who genuinely enjoys serving others

A team player who supports a family-run business culture

A self-starter who takes initiative

Professional discretion, especially when hosting business guests

A positive attitude and strong work ethic

Physical Requirements

Ability to stand for extended periods

Ability to assist with light lifting (event materials, small furniture adjustments)

Why Join Us?

Work in a warm, supportive family-owned environment

Be part of creating memorable guest and corporate retreat experiences

Opportunity to grow within a boutique hospitality setting

Meaningful, hands-on involvement in both daily operations and special events

To Apply:
Please send your resume and a brief note about why you would be a great fit to aggie@grueneriverhotel.com & helen@grueneriverhotel.com, or text 830-237-9145