Emergency Operations Center Specialist

VS&Co

POSITION PROFILE

DESCRIPTION:  

The Victoria’s Secret Emergency Operations Center (EOC) is a 24/7 global crisis monitoring and incident coordination function supporting the Asset Protection mission to safeguard people, product, and property. The EOC delivers time-critical alerts, intelligence, and situational awareness related to criminal activity, geopolitical events, severe weather, and natural disasters.

The EOC Specialist operates in a team-based, high-speed environment to identify, assess, and triage security and crisis incidents impacting the enterprise. Serving as a primary intake and coordination point, the Specialist supports associates and business partners worldwide by ensuring timely escalation, accurate reporting, and coordinated response in accordance with established protocols. 

Shift:  5 days per week, 8 hour days

*Flexibility to work rotating shifts, including nights, weekends, and occasional overtime.

RESPONSIBILITIES: 

• Serve as a primary intake point for enterprise security and crisis-related calls, delivering professional customer service while collecting, assessing, and documenting incident information.
• Act as the initial responder for security and crisis incidents, conducting triage, coordinating response actions, and escalating to leadership as appropriate.
• Maintain continuous situational awareness by monitoring internal systems, open-source intelligence (OSINT), external media, and vendor feeds for emerging or active threats.
• Monitor building security systems, including access control, burglar and fire alarms, and CCTV platforms, coordinating issue resolution with Asset Protection and technical partners.
• Perform effectively in high-stress, time-sensitive situations, de-escalating emotional interactions and providing clear, safety-focused guidance.
• Produce accurate, timely, and detailed incident reports and situational updates for field leadership, stores, and home office partners.
• Support coordinated operational response efforts, including crisis management, enterprise risk escalation, and international travel safety monitoring.
• Perform additional duties as assigned to support continuous 24/7 operations.

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QUALIFICATIONS: 

• Strong decision-making and incident triage capability in time-sensitive, high-pressure environments.
• Ability to build rapport and collaborate effectively within a team-based, 24/7 operational environment.
• Strong written and verbal communication skills, including incident documentation, escalation, and situational reporting.
• Ability to navigate multiple tasks simultaneously while maintaining composure and diffusing emotional situations.
• Brings a proactive, self‑directed approach to supporting EOC operations and executing crisis and global security procedures.
• Familiarity with OSINT, social media monitoring, and threat‑detection methodologies is desired.
• Proficiency in Microsoft Office and enterprise incident management or reporting tools.

EXPERIENCE PREFERRED: 

• Relevant professional experience or education in emergency management, criminal justice, intelligence studies, international affairs, national security, or related fields.
• Experience in a GSOC, EOC, SOC, military command center, emergency call center, or similar operations environment.
• Security, safety, or retail asset protection experience, including monitoring, incident response, or threat management.
• Familiarity with global security risks, international travel considerations, and enterprise safety protocols is considered a plus.
• Second-language proficiency is a plus, especially in support of global operations.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance  

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.