Scheduling Coordinator/Admin Assistant

WORK HOURS:

 8:00 am - 4:30 pm | Full-time | M-F| On-call rotation 

RESPONSIBLE TO:

Director of Missouri Slope at Home

PRIMARY JOB FUNCTION 

Enter all new employees and clients into Missouri Slope at Homes software system, and schedule all staff with assigned clients in their homes based on client contracts.  To provide administrative support for the At Home program, serve as the first point of contact for all visitors, potential clients, and other guests. To provide administrative support to the Service Manager and Director in an efficient and professional manner.  Respond to all incoming phone calls.  To prepare various correspondence and documents using Microsoft Office, Outlook, and database software.  Participate in meal delivery and to share on-call duties and provide fill-in services as needed. 

KNOWLEDGE, SKILLS, AND ABILITIES

• Possess excellent verbal, writing, and organization skills and able to effectively work and communicate with a wide range of individuals from all socio-economic groups, including geriatric persons, people with special needs, and those in need of memory care support.
• Able to work with minimal supervision and effectively manage workflow. 
• Ability to make independent decisions when circumstances warrant such action. 
• Must have visual acuity sufficient for close paperwork and frequent viewing of computer monitor.
• Able to perform all PCA/QSP duties.
• Able to communicate through the use of technology.
• Computer literacy and experience with Microsoft Office, Outlook, and electronic records

ESSENTIAL JOB FUNCTIONS

• Responding to incoming calls and greet visitors, assist with any questions and be able to direct them to the appropriate person
• Maintain an up to date list of At Home personnel and staff
• Retrieve and sort at Home mail; forward any general box emails to appropriate staff
• Responsible for inventory and notifying appropriate personnel
• Enter all lead calls and forward information to Service Manager
• Enter all new clients per Service Manager and coordinate schedules for clients/staff
• Reassign staff/clients when the need arises and fill in hours as needed and appropriate
• Notify Service Manager with any additional staffing needs
• Provide feedback on annual evaluations for at Home staff regarding adhering to schedules
• Create an maintain hard copy of clients, and complete all filing as necessary
• Relay all service connected calls to service manager or Director
• Able train staff and trouble shoot situations on data management app

• Service Providing:

Ensuring the basic client benefits are installed and/or available. These include but are not limited to; coordination and referral as needed, health and wellness checks, transportation, companionship, respite and other elected services such as personal care, housekeeping, emergency response services, and meals.

• Safety calls/checks:

Ensure each client is contacted at their predetermined time.  Identify any “out of the ordinary“ indicators, and determine if client remains status quo.  Respond appropriately in the event something is off.

• Companion Services / Personal Care / Housekeeping / Transportation service

Arrange for and or fill in when necessary all home services or provides socialization to aging individuals who live alone on a predetermined schedule.

OTHER JOB FUNCTIONS

• Meals

Scheduling Coordinator will provide information regarding meal delivery and take orders for meals from new clients. On occasion, serve as back up for meal deliveries.

• Personal Care:

Scheduling Coordinator will arrange for or provide personal care/activities of daily living (ADL’s) for clients who elect this service, and ensures that the client has the appropriate products available for personal care.  Assigns or is responsible for any ADL needs for clients as needed.

• Housekeeping/Homemaker Service:

Scheduling Coordinator will arrange for or provide housekeeping home maker service (housework, laundry, etc.) for clients who elect this service. Ensures that the client has the appropriate products available to properly clean.

• Transportation:

Scheduling Coordinator may provide transportation for clients and or participate in the driving rotation for meal delivery routes.

*This job description is not intended to be all-inclusive and the employee will also perform other reasonable related duties as assigned by the immediate supervisor and other management as needed. Missouri Slope also reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALIFICATIONS:

• Applicant must be 18 years of age or older
• Education: Must have a high school diploma or equivalent,
• At least one year of experience as a scheduler, administrative support person, or in a health-related field.
• Attention to detail and excellent organization skills: ability to speak in front of small groups and facilitate discussion.
• Able to work independently and as a team member.
• Preference will be given to individuals who have experience working with older persons as a Home Care Attendant or CNA (Certified Nurse Aide).
• Must meet or obtain competency standards for a QSP in North Dakota.
• Active Driver’s License, a working vehicle, and automotive insurance required. 
• Successfully pass a drug test, background check, including criminal history, certification registries, and employment history
• Completion of training as required by Missouri Slope

MISSOURI SLOPE BENEFITS INCLUDE (varies by hours): 

• Health, dental, vision, & life insurance coverage
• Flexible spending account (FSA)
• Health savings account (HSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with employer matching contribution
• Paid Time Off (PTO) 
• Holiday pay
• Shift differential
• CNA certification reimbursement 

Missouri Slope follows CMS requirements and requires its employees to obtain and provide confirmation of all the necessary vaccinations and screenings by the start of employment, subject to requests for accommodation as applicable and as permitted by law.

Missouri Slope is an equal opportunity/affirmative action employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply, submit a Missouri Slope employment application at the front office or apply online at www.missourislope.com 

Application Deadline: Open until filled