Welcome Center Team Member (North)

Why Your Role Matters 

Our Welcome Center Team is the heart of the facility! Our Welcome Center Team Members are info specialists, problem solvers, and the first smile our members, visitors, and participants see when they enter the building! As a Welcome Center Team Member, you're the front-line support for members and help ensure they're satisfied with our programs, services, and experience. Most importantly, you are part of someone's journey in pursuing their well-being and health. Apply today!

We're looking for team members with flexible availability during weekday early mornings, afternoons, and/or evenings, including rotating weekends.

How You Will Make an Impact  

• Actively engage and greet each member/guest who comes into the YMCA. 
• Occasionally open or close the facility and have key-holding duties. 
• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. 
• Provide Cause-driven tours to potential new members and use "Listen to First" skills before and during the tour. 
• Follow and lead branch protocols for prospective members. 
• Keep informed of all branch activities & schedules in order to provide exceptional member service. 
• Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues. 
• Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations. 
• Promote the YMCA's character values, mission, wellness philosophy, and role in the community. 
• Lead by example the Y’s mission, vision, and values with program participants, members, staff and guests.    
• Become an Ambassador of the Y’s work and culture by being the ultimate storyteller of who we are as an organization and brand.    
• Perform additional duties as assigned. 

What You Bring to the Y  

• Minimum of 16 years old. 
• Experience in customer service.  
• Bilingual skills, particularly in Spanish, are a plus.
• Evening/weekend availability 
• Team Player: Work collaboratively with others and support a positive team environment. 
• Communicates Effectively: Listens actively and communicates clearly with members and peers. 
• Fosters Belonging: Ensure everyone feels welcomed, respected, and included. 
• Growth Mindset: Learn and improve to better serve members and the mission. 
• Self-Development: Actively seeking new ways to grow and be challenged. 
• Customer Focused: Anticipates needs and ensures quality, member-centered service. 

Physical Requirements:   

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk and occasionally lift and/or move items including equipment, furniture and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

Work Location

1000 West Rundberg Lane, Austin, Texas 78758, United States

About Us

The Greater Austin YMCA is a dynamic force elevating quality of life in Greater Austin by boldly expanding access for all children, adults, families and seniors in our rapidly growing community. For nearly 75 years, the Greater Austin YMCA has evolved to address each community's greatest needs, touching every phase of life and nurturing happier, healthier people, a stronger community and a better world.

We believe everyone deserves access to high-quality programs that keep our community strong. As a proud 501(c)(3) nonprofit, we provide financial assistance to expand access so community members can learn, grow, and thrive through our early learning academies, fitness and wellness centers, youth programs, workforce development, adult programming, mental health counseling, and more.

Each year, the Y serves nearly 140,000 people across Travis and Hays counties through seven fitness and wellness centers, more than 55 licensed campuses in four school districts, two YMCA Tomorrow Academy™ locations, and Camp Moody, our outdoor Adventure camp.

Globally, the YMCA is one of the oldest and largest youth-serving organizations in the world, united by our commitment to a better future -- for all.

Additional Information:

The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

The Greater Austin YMCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Greater Austin YMCA complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We Take Care of Our People

• Benefit from a free household YMCA membership, enriching both your life and the lives of others.
• Access retirement planning options to secure your future.
• Enhance your skills through participation in learning and development workshops.
• Exclusive cell phone plan discounts for AT&T and T-Mobile/Sprint users.
• Discounts on programs and services to make your YMCA experience even more rewarding.

Pay Range

$15.00 - $16.00 per hour