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Program Director, 911 Operations

This position manages and directs ECN’s program administrators who support the statewide 911 Program, providing strategic leadership, stakeholder support, and policy oversight for Minnesota’s 911 program. This role is responsible for guiding the adoption of statewide 911 initiatives in the emergency communications environment, ensuring operational success, local preparedness for next generation 911 (NG911), and fostering collaboration among diverse stakeholders including public safety answering points (PSAPs), local public safety agencies, vendors, and policymakers.

Monitor/coordinator externally facing support for 911 stakeholders, including but not limited to: public safety answering points (PSAPs); county GIS staff; first responders; sheriffs/police chiefs; fire chiefs; EMS leadership; county commissioners; Statewide Emergency Communications Board members, committees, regions, and staff. Provide support to PSAPs to ensure statutory requirements are met. Supervise 911 Coordinators (In-house and contracted).

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify

Employees may telework up to 50% or more, depending on the position and the needs of the division.

Qualifications

Minimum Qualifications

Five (5) years of progressively responsible leadership experience including managing programs, strategic planning, and directing the work of staff for a service-drive organization. Experience may include:

Knowledge in principles of administrative management sufficient to plan, organize, and direct human and fiscal resources to achieve full productivity under changing circumstances.
Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns.
Broad knowledge of budgeting, contracting and grants management, and legislative processes sufficient to ensure compliance and efficient use of resources and make legislative proposals to achieve program objectives.
Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
Experience reading and interpreting state and federal laws, rules, and requirements and operationalizing changes in fiscal or reporting requirements.
Must have previous management experience or leadership (preferably in a union environment) and ability to communicate effectively and build relationships and foster consensus.

Preferred Qualifications

Preferred experience in a 911/emergency services call center or as a first responder.
Technical expertise in PSAP operations, technologies, and best practices preferred; knowledge of statutory and regulatory environment of 911 is a plus.
Understanding of telecommunications is desired but not essential.
Demonstrated experience working in or closely with a public safety profession including dispatch, law enforcement, fire, emergency medical and/or emergency management.

Physical Requirements

Requires occasionally moving and transporting 50-pound items and frequently moving and transporting objects such as heavy tools and heavy file boxes. This job may require positioning self to move to a significant degree across rough terrain or may involve maintaining a stationary position for extended periods.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

Criminal history
Reference check
Driver License check
SEMA4 records, personnel file and employment records (current and former state employees only)

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Bryan Beyl at bryan.beyl@state.mn.us or 651-201-7935.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Bryan Beyl at bryan.beyl@state.mn.us.

About Public Safety Dept

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,400 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

For accommodations or questions about accessibility specifically relating to this job announcement, please email the Internal Affairs/Affirmative Action Division at marna.johnson@state.mn.us or 651-539-1875.