Resolution Expert

Bounce AI is a fintech startup revolutionizing debt management for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.

With a team based in Tel Aviv and New York, we have been growing rapidly. We support hundreds of thousands of consumers on their journey to financial resilience and build partnerships with top creditors and fintech companies.

We are looking for Resolution Experts that will motivate and guide consumers through the debt collection process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

• Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
• Follow communication guidelines when handling different topics
• Communicate with consumers to establish repayment plans and resolve questions or concerns
• Attend educational seminars to improve knowledge and skills
• Meet key performance indicators as outlined by management
• Adhere to expected quality and compliance standards within the collection industry

Requirements and Skills:

• Previous experience in debt resolution, collections, financial services or sales is preferred
• Bachelor's degree is a plus
• Strong verbal and written communication skills
• High attention to detail and critical thinking
• Problem-solving, negotiation, and conflict-resolution skills
• Customer-focused and adaptable to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work in a fast-paced and changing environment
• Tech saavy and able to learn new technology quickly and independently

Benefits:

• Full medical, dental, and vision
• 401k with contribution matching up to 5%
• 12 days of accrued PTO
• 10 paid holidays
• Great hours
• Opportunities to advance in your career with a growing startup company

Office hours: 8:30am to 5:30pm  Monday -Friday and flexible shifts available 

Paid training program 
New College Graduates encouraged to apply 

***Performance-based monthly bonus opportunities