Call Center Representative OPS

OPS Call Center Services Representative I

Florida Department of Children and Families

Miami, Florida

Qualifications:

• Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Must have the ability to attend an 8 - 12-week mandatory paid training course.
• Preference for bilingual in Spanish/English or Creole/English.

What you will do:

The typical duties include:

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. 
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.  
• Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. 
• Assists customers with referrals to other agencies and community resources.

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding.

To learn more about DCF, please visit https://www.myflfamilies.com/.