Client Support Specialist

Why You Want to Work Here:

Join a well-respected nonprofit organization within the higher education community that offers career growth, advancement opportunities, and a collaborative team environment. This is an excellent opportunity to gain exposure to the fundamentals of a public service organization while learning about data management, compliance, and customer support.

Responsibilities:

• Manage the timely and accurate processing of information while serving as a liaison between departments and external clients.
• Support new customer activations by coordinating timelines, training, and communication.
• Coach clients on file formatting, submission procedures, and reporting standards.
• Process and analyze large data sets to ensure compliance and data integrity.
• Assist clients with account access issues, file errors, and general onboarding support.
• Maintain accurate records and documentation within Salesforce ServiceCloud.
• Communicate updates, progress, and issues effectively with both internal and external stakeholders.
• Participate in department meetings, trainings, and cross-functional projects.
• Collaborate with the Audit Resource Center and other internal teams on escalations or process improvements.
• Provide excellent customer service through phone and email communications, ensuring timely and professional follow-up.
• Adapt to evolving processes and maintain attention to detail in a fast-paced environment.

Qualifications:

• Some college required; bachelor’s degree preferred (Business Law coursework highly desired).
• Bilingual in Spanish required.
• 0–2 years of professional experience in customer service, account management, or client support.
• Experience in the higher education or student loan industry is preferred.
• Background working with data management or reviewing and analyzing large data volumes.
• Exposure to Salesforce ServiceCloud or other CRM platforms.
• Experience working in a law firm or with compliance/regulatory documents a plus.
• Strong interpersonal and communication skills (verbal and written).
• Ability to read, interpret, and apply complex compliance and regulatory information.
• Proficient with Microsoft Office Suite, especially Excel and Outlook.
• Strong critical thinking, problem-solving, and active listening abilities.
• Comfortable learning new systems and adapting to change.
• Poised, professional, and dependable in both independent and team environments.

$14-15/hr