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Office Assistant

Description

By joining the San Diego Center for Children, you will empower children and families through transformative mental health care and educational services. Our vision is to inspire a world where children and families live joyful, healthy lives. We serve over 1,000 people every day - are you ready to make an impact?

Join us - and work with purpose!

POSITION BENEFITS

Team-oriented, Multidisciplinary Approach
Ongoing, High-Level Learning and Development Opportunities
Culturally Diverse Environment
Joint Commission Accredited Organization
Comprehensive Health Insurance (Medical, Dental, Vision, Pet)
Retirement Savings Plan: 403(b) - With Employer Match Up To 3%
Generous Paid Time Off (Vacation, Sick Leave, Holidays)
Wellness Programs
EAP - Employee Assistance Program
Employee Discounts For Those Pursuing a Higher Education
Employee Discounts
Employee Recognition Program
Opportunities for Career Advancement
May Be Eligible For State or Federal Loan Forgiveness Programs For Work With Underserved Populations
All Offsite Programs Have a Bonus Structure

SUMMARY

The Office Assistant supports the Program Director in creating a welcoming, culturally responsive, and HOPE-informed atmosphere, provide general program information to consumers and the community, maintain medical records, and execute various administrative functions (e.g., data entry, running reports, insurance billing and verification, etc.) for the purpose of supporting program operations. The Office Assistant also supports with QA functions, and monitors the environment for safety hazards and maintenance and supply needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other Duties May Be Assigned)

Administrative Functions

Responds to phone calls and email messages in a timely fashion (within 1 business day) and promptly communicates any new/notable information received via phone/mail to the appropriate staff.
Provides data entry support (e.g., types, faxes, copies, collates, and distributes materials internally and externally).
Maintains office equipment and orders office supplies for department.
Acts as custodian of documents and records and appropriately ensures their confidentiality/privacy.
Maintains an organized Sharepoint and updates documents and resources as necessary
Tracks due dates and sends reminders and calendar invites

Medical Record/Billing Support

Supports youth information tracking and provides reports as directed.
Determines youth insurance eligibility at intake and ongoing as needed.
Ensures all financial data is complete, up to date, and entered per contractual and regulatory requirements.
Supports IFS Director in documentation tracking and reviews, making necessary corrections, and provides administrative support as needed to accurately maintain treatment documentation and information.
Assembles and maintains current and discharged medical records per applicable regulations and requirements.

Outcomes Data Collection/Maintenance Support

Assists in the administration and collection of outcomes
Attends all applicable internal and external meetings
Fulfills all contractual and organizational training requirements
Represents department on SDCC committees as appropriate (ie: SWAG, IDEA, Safety)
Other duties as assigned by the FFAS

LANGUAGE SKILLS

Ability to read, analyze, and interpret medical records, journals, reports, and legal documents; Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; Ability to effectively present information to management and public groups

REASONING ABILITY

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hand to finger, or feel; reach with hands and arms, and talk or hear. Due to the emotional instability of the clients, the employee may be subjected to kicking, hitting, punching, biting, hair pulling, etc. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

DIVERSITY STATEMENT

The San Diego Center for Children is committed to:

Actively recruiting, retaining, and supporting diverse staff at all levels of the organization,
Ensuring that diverse perspectives are included in the development and implementation of policies, practices and services, and that individuals feel empowered to advance our mission within an atmosphere of trust, safety, and respect,
Encourage and provide access to professional development to deliver equitable and culturally informed services to the population we serve.

Qualifications

MINIMUM REQUIREMENTS

Must have an Associate Degree, or equivalent from a two-year College or Technical School, or one year of related experience and/or training; or equivalent combination of education and experience with a High School Diploma or GED
Proficient computer skills (e.g., Microsoft applications) and experience working with medical records.
Excellent communication skills
California Driver’s License

PREFERRED REQUIREMENTS

Experience with/training in private insurance or school district billing
Experience inputting data into an Electronic Health Record
Bilingual (English/Spanish).