Business Operations Analyst

We are seeking a friendly, organized, and sales-driven Front Desk & Patient Coordinator to manage scheduling, patient communications, front desk operations, and administrative tasks while delivering exceptional customer service, supporting providers, promoting services and memberships, driving patient retention, and ensuring smooth daily operations in a fast-paced MedSpa environment.

Qualifications

Strong communication and interpersonal skills

Comfortable with sales, patient education, and upselling services

Highly organized with strong attention to detail

Ability to multitask and work efficiently in a busy environment

Proficient in Microsoft Excel and basic computer skills

Professional appearance and positive attitude

Preferred (Bonus) Qualifications

Previous experience in a MedSpa, medical office, or customer service setting

Familiarity with booking software and patient management systems

Experience with skincare, aesthetics, or cosmetic treatments (not required)