IT Intern

The IT Help Desk Intern is a paid, hands-on internship designed for current college students pursuing a degree in Information Technology, Computer Science, or a related field. This role provides real-world experience supporting end users in a professional IT environment while working alongside experienced IT professionals. Interns will gain exposure to enterprise systems, customer support best practices, and day-to-day IT operations.

Key Responsibilities

• Provide first-level technical support to faculty, staff, or employees under supervision
• Respond to IT support requests via ticketing system, email, phone, or chat
• Assist with troubleshooting common hardware, software, and connectivity issues
• Support account-related requests such as password resets, access changes, and onboarding
• Help set up and configure laptops, desktops, mobile devices, and peripherals
• Document issues, resolutions, and procedures clearly in the ticketing system
• Escalate complex or unresolved issues to senior IT staff
• Assist with IT projects such as system upgrades, deployments, and inventory management
• Follow IT policies, security guidelines, and data protection standards

What You’ll Learn

• How an enterprise IT help desk operates in a professional environment
• Hands-on experience with Windows/macOS, Microsoft 365, and Active Directory
• Foundational troubleshooting and problem-solving techniques
• Best practices for customer service and technical communication
• Exposure to cybersecurity awareness, endpoint management, and IT service management (ITSM)

Required Qualifications

• Currently enrolled in a college or university pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related field
• Basic understanding of computer hardware, operating systems, and software applications
• Strong communication skills and a customer-focused attitude
• Willingness to learn, take feedback, and ask questions
• Ability to work scheduled hours during the academic term

Preferred Qualifications

• Completion of introductory IT, networking, or systems courses
• Prior part-time work, campus IT job, or internship experience
• Familiarity with ticketing systems or remote support tools
• IT certifications in progress (CompTIA A+, Network+, Microsoft, etc.)

Skills & Competencies

• Professional communication and interpersonal skills
• Analytical and problem-solving abilities
• Attention to detail and documentation
• Time management and reliability
• Team-oriented mindset

Internship Details

• Paid internship
• Part-time during the academic year; full-time opportunities during breaks (if applicable)
• Flexible scheduling to accommodate class schedules
• Mentorship and shadowing opportunities with IT professionals
• Potential for extension or full-time consideration based on performance