Title Specialist (Part-Time)

General Summary of Job Duties:

The Title Specialist plays a critical role in supporting timely cargo shipments by ensuring the accurate and efficient processing of titles for non-OEM cargo. This includes collecting titles from the terminal, preparing and submitting them to U.S. Customs, and communicating with various stakeholders. The position is fast paced, requiring a high degree of accuracy and speed to meet tight daily deadlines. A strong ability to manage details while working quickly and collaboratively is essential.

Specific Essential Job Duties

• Monitor sailing schedules to coordinate the timely collection, processing, and submission of required documentation in compliance with regulations.
• Collect titles from the terminal, prepare them for U.S. Customs submission, and verify all documentation for accuracy and regulatory compliance.
• Process and confirm customer shipping instructions, facilitate changes as needed, and keep all relevant internal teams informed.
• Enter and maintain title data in internal systems, as well as those used by principals, their customers, and third-party providers, ensuring all records are accurate and current.
• Track customer title submissions and respond within established deadlines, providing all necessary information.
• Submit accurate title documentation and reports to U.S. Customs, ensure ongoing compliance with customs regulations, support title/bill of sale validations, and assist with special projects involving non-standard exports—all to promote safe and secure cargo transport.
• Liaise regularly with principals, their customers, U.S. Customs, and internal teams to resolve issues and ensure smooth processing.
• Respond promptly and professionally to inquiries via phone and email, delivering high-quality customer service for all title-related matters.
• Reconcile data across systems, ensuring all updates are accurate and meet customer expectations, while documenting any changes or amendments.
• Return original titles to the appropriate parties securely and promptly once processing is complete.
• Generate and submit specialized customer reports as required through operational channels.
• Abide by company HSEQ policies and procedures.
• This job description is not exhaustive; additional duties may be assigned as needed. This role may evolve in response to changes in industry practices and technological advancements.

Qualifications Required

• High school diploma or equivalent required.  
• Minimum of 2 years of experience in customer service and/or data entry roles.
• Familiarity with U.S. Customs rules, regulations, and documentation processes is strongly preferred.
• Proficient in Microsoft Office, with intermediate-level skills in Excel (e.g., pivot tables, data tracking).
• Strong verbal and written communication skills with attention to detail.
• Highly organized with effective time management skills; able to prioritize and manage multiple tasks in a fast-paced environment.
• Valid driver’s license with a clean motor vehicle record (MVR) required.
• Must have reliable transportation and the ability to travel to and from port/terminal locations as needed.
• Transportation Worker Identification Card (TWIC) required or must be obtained within 30 days of hire.
• Must be adaptable and open to performing other duties as assigned. Responsibilities may evolve based on changes in business needs, technology, or regulatory requirements.

Working Conditions

• This position is based in a professional office environment and requires prolonged periods of sitting and working at a computer.
• Work is typically performed in a climate-controlled setting with standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• Occasional lifting of office supplies or documents weighing up to 25 pounds may be required.
• Minimal exposure to physical risk; however, employees must follow all company safety protocols, including proper ergonomic practices and general workplace safety procedures.
• May be required to attend safety briefings or training relevant to the maritime industry to support understanding of company operations.
• Must adhere to all workplace policies and contribute to a safe, organized, and professional office environment.