Temp - Insurance Operations Support

Job Description

Temp Insurance Operations Support – The Auto Club Group

This is a Part-Time Temporary position for three months beginning 6/1/26 – 9/1/26.

What you will do:

Under minimal supervision, the Insurance Operations Support accurately processes a variety of updates and changes to Brokered Business and Branded files and accounts.

Operations Support

Conduct outbound telephone calls and correspond with customers to gather information, respond to inquiries, and resolve issues.

Use knowledge of insurance policies and procedures to make recommendations to customers regarding accounts, additional coverage needed, or additional products needed.

When necessary, review current policies, discuss coverage options, quote replacement coverage, and bind policies.

Examine policy and determine appropriate adjustments to serve the best interests of both the member and the organization.

Clerical duties include, but are not limited to:

Updating customer policies

Processing payments on carrier websites

Completing account terminations, performing manual data entry and quoting of Independent Agent Book Rolls based on information provided by the agency

Manually enter data in IPM and Guidewire systems and quote leads that failed in the automation process based on information provided in data extract.

Act as lead to answer inquiries, resolve problems and provide guidance and direction to various business partners.

May participate in projects related to scope of work performed.

Data Analysis and Reporting

Gather appropriate information and review documents to determine the required actions necessary to conclude processing.

Create, run, and review reports to determine processing errors.

Investigate and identify key issues and patterns from data (requires working between multiple spreadsheets and source systems simultaneously).

Track quoting data for reporting (number of policies hitting stabilization cap, number of policies referred for revisions, etc.)

Balance, review and edit a variety of reports and logs within scope of responsibilities.

Processing

Complete processing and updates to accounts while ensuring efficiency and compliance with corporate and regulatory guidelines.

Enter corrections and recode files when necessary.

Review automated quotes that were unable to automatically bind and revise them to completion.

Utilizes industry and agency knowledge to identify areas of opportunity and improve efficiencies.

Provide input regarding updates to processing and correction procedures. Take a broad perspective to solve problems and identify new solutions.

How you will benefit:

Insurance Operations Support will earn a competitive salary of $21.75 an hour.

We’re looking for candidates who:

Required Qualifications:

Education:

High School diploma or equivalent

Experience:

Minimum 2 years customer service.

Providing a high level of customer-focused service.

Servicing insurance policies and processing applications, renewals, and amendments.

Reading and understanding correspondence from agents and insured.

Processing transactions and posting information to the appropriate accounts.

Performing manual data entry and quoting of Independent Agent Book Rolls based on information provided by the agency.

Performing manual data entry and quoting for leads that failed during the automation process; as well as utilizing multiple spreadsheets and source systems simultaneously.

Reviewing automated quotes that were unable to bind automatically and revise to completion.

Adjusting completed quotes based on new information provided by insured before finalizing the binding process.

Maintaining quoting data tracking for reporting purposes including the number of policies reaching stabilization cap, number of policies referred for revisions, etc.)

Analyzing books of business for accuracy and identifying necessary revisions appending with process.

Knowledge of:

Business practices (i.e., grammar and spelling).

Business processing procedures.

Data entry and processing techniques.

Insurance processing techniques and requirements.

Insurance terminology.

General insurance regulations.

Underwriting procedures.

Sales regulatory and compliance guidelines.

Book roll processes and procedures.

Skills and Ability to:

Operate and navigate multiple sources of information.

Maintain accurate records, including accurately logging, coding, and verifying information.

Operate multiple computer systems and programs.

Audit computer files for reports and gather data to update them.

Write correspondence and memos.

Analyze policy details and make decisions.

Work within time, productivity, and quality constraints.

Promote the sale of insurance products.

Provide guidance and a high customer service level to customers (i.e., insurance coverages and quote/bind insurance as appropriate).

Alternate within department as needed to perform various processing tasks and/or to complete training.

Investigate and resolve complex problems.

Process payments.

Effectively communicate at a high level with others in a work environment and with the public.

Perform high level mathematical calculations.

Preferred Qualifications:

Knowledge of:

Reconciliation and balancing procedures

Work Environment 

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team building events.