Front Desk Receptionist
Job Title: Front Desk Receptionist
Reports to: Site Manager
GENERAL SUMMARY OF DUTIES: The Front Desk Receptionist will be the first point of contact for patients and visitors, providing exceptional customer service and creating a positive first impression. This position will be responsible for handling a variety of administrative tasks to ensure the smooth functioning of the front desk and therapy department areas. This position requires flexible hours Monday – Friday between 7:00am – 7:00pm based on scheduling.
Essential Job Functions:
•Locate and process referrals at the time of visit.
•Complete patient check-in and check-out for a specific office location and pod.
•Schedule follow up appointments at UOI locations/offices.
•Facilitate appointment scheduling for external referrals.
•Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
•Collect co-pays and patient account balance and collection balance.
•Respond to and return phone calls; listen to and return voicemail messages.
•Print schedules and superbills for next-day provider visits.
•Batching out at the end of the shift and verifying co-pays with cash collected.
•Sorting mail/packages presented to front desk and directing to appropriate source, dispersing any incoming faxes to the appropriate source, and monitoring clinical inboxes.
•Scan documents into the EMR system.
•Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers, and therapists, and physicians.
•Additional duties as assigned by the Manager to meet department needs.
Requirements:
•High school diploma or equivalent.
•At least 1 year of medical receptionist or administration experience preferred.
•Excellent communication and interpersonal skills.
•Excellent customer service skills.
•Knowledge of MS Office and EMR systems/ practice management systems.
•Knowledge of insurance eligibility and verification.
•Motivated individual with team approach.
• Knowledge of third-party billing helpful.
• Must be able to travel to all sites if/when necessary.