US-based Operations Manager
Operations Manager (US-Based | Remote)
Industry: EdTech
Schedule: Flexible hours | 40–50+ hours/week
Employment Type: Full-Time
Location: United States (Remote)
About the Company
We are a growing EdTech company delivering academic support programs at scale. Our environment is fast-moving, evolving, and execution-heavy. This role is not for someone who needs hand-holding or rigid 9–5 structure. We need an Operations Manager who can see the gaps, fix them, and keep the engine running.
About the Role
The Operations Manager owns how the company runs day to day. You will be responsible for ensuring systems, people, and workflows operate smoothly across departments including academics, sales, and client success.
You will work closely with leadership and act as a bridge between strategy and execution.
Key Responsibilities
- Own and manage daily operational execution across departments
- Design, document, and continuously improve SOPs and scaleable systems.
- Build and manage HubSpot pipelines, automations, dashboards, and reports
- Identify inefficiencies and proactively implement solutions
- Monitor KPIs and operational performance metrics
- Ensure coverage during high-demand periods, including weekends
- Support leadership with planning, forecasting, and execution
- Maintain operational accountability across teams
Requirements
- US-based and authorized to work in the US
- 5+ years experience in operations, business management, or similar roles
- Advanced HubSpot expertise (CRM structure, workflows, automations, reporting)
- Strong Communication skills required
- Strong systems thinker with documentation discipline
- Highly proactive with a problem-solving mindset
- Comfortable working more than 40 hours/week when needed
- Comfortable working in a startup or scale-up environment
This Role Is NOT For You If
- You need strict schedules or limited responsibility
- You prefer to wait for instructions rather than take initiative
- You are not comfortable owning outcomes