Technical Sales Support Specialist

Job Description for Technical Sales Support Specialist

Neomark Company Overview:

• Founded in 1996 and located in Oviedo, FL, Neomark, Inc.
• Neomark is a leading supplier of a broad range of mechanical, electrical and heat transfer products for the power generation industry.
• Main products include industrial valves, process instrumentation, filtration, electrical equipment, hard to find obsolete parts, etc…
• Key customers include Siemens Energy, Mitsubishi Power Americas, etc…

Office Hours:

• 8:00AM-5:00PM Eastern Monday to Friday with a one hour lunch break.
  • Must have ability to work additional hours when necessary to meet project deadlines.
• Neomark is a standard sales office environment and employees work full time in-office.

Position: Technical Sales Support Specialist

Essential Duties & Responsibilities

• Assist Sales Engineers with Quotations and Project Proposal Creation:
  • Work directly under existing Sales engineers to support them in the creation of quotes and project proposals. This includes all aspects from initial request to product shipment to aftersales support.
    • Work with customer engineers and buyers to review and fully understand all requirements of:
      • Application/process design conditions
      • Technical specifications requirements
      • Documentation/Testing requirements
      • Commercial Terms & Conditions
      • Deadlines: proposal due date, document due dates, equipment ship date
    • Work with Factory/Manufacturer Engineers, Sales and Production to determine best product fit, pricing and ensure all customer requirements are met.
    • Create customer quotes/project proposals:
      • Create BOM’s and Cost Spreadsheets
      • Detail all technical, documentation, commercial and delivery requirements.
      • Determine appropriate customer pricing and discounting strategies based on established guidelines and benchmark knowledge of competitive offerings.
• Documentation Management:
  • Manage Spreadsheet schedule of all Documentation Due for existing orders.
    • Establish and maintain a prioritized list of documents to be completed each day.
    • Track and report above quotas and metrics on a weekly basis to management.
  • Hold Kick off meetings with OMS and Sales Engineers when new orders arrive.  Purpose it to determine document expectations and action items.
  • Retrieve and review all documentation and testing reports for accuracy from Manufacturers. 
  • Organize and format all documentation per customer requirements.
  • Submit documents to customer via established web portals
• Teamwork and Cooperation: 
  • Neomark’s success is directly related to the teamwork, cooperation and positive attitudes amongst all employees.  Because Neomark is currently a small business, all employees are required to “wear many hats” and perform tasks not directly stated in their job description. Neomark’s ultimate goal is to provide the best possible service to our customers to “Make ‘em Say WOW!” and keep them coming back for more.  All employees agree to be Strong Team Players and take on any tasks deemed necessary to achieve this goal.
• Deadline Driven: 
  • All Documents and Quotes must be highly managed/coordinated to ensure deadlines are met.
  • Must have the ability to work additional hours when necessary to meet project deadlines.
• Highly Self Organized and Detail Oriented:
  • All information must be recorded and organized in a clean consistent manner
  • Extreme attention must be paid to ensure accuracy of all:
    • Part numbers/descriptions
    • Specification details
    • Dates
    • Terms & Conditions
• Willingness and ability to carry out instructions exactly as directed 
• Customer Service Driven:
  • Must go above and beyond to exceed customers’ expectations.

Qualifications and Experience:

• Education:
  • College Degree in related field or 2 years’ experience in similar role is preferred but not required.
• Highly Self Organized and Detail Oriented:
  • All information must be recorded and organized in a clean consistent manner
  • Extreme attention must be paid to ensure accuracy of all:
    • Part numbers/descriptions
    • Specification details
    • Dates
    • Terms & Conditions
    • Etc…
• Willingness and ability to carry out instructions exactly as directed 
• Ability to handle large volume of work in a fast paced, time sensitive environment.
• Professional Written and Verbal Communication skills
  • ability to interpret and effectively communicate technical information
• Fast Learner 
• Highly Self Sufficient and able to take complete ownership of responsibilities
• Excellent Critical thinking skills
• Deadline Driven: 
  • All Documents and Quotes must be highly managed/coordinated to ensure deadlines are met.
• Customer Service Driven:
  • Must go above and beyond to exceed customers’ expectations.
• Highly Proficient Computer Skills:
  • Excel
  • Outlook
  • MS TEAMS
  • Word
  • Adobe Acrobat
  • 2D CAD drafting is a plus but required