Technology Aide
ABOUT THE DEPARTMENT OF HUMAN SERVICE PROGRAMS:
The Department of Human Service Programs (DHSP) creates and coordinates services that enhance the quality of life for Cambridge residents. Driven by the needs of residents, DHSP’s extensive services and programs touch almost every sector in the city: from newborns to senior citizens, from school-aged children to homeless families, from non-profit organizations to local employers.
ABOUT THE COMMUNITY LEARNING CENTER:
The Community Learning Center (CLC) empowers a diverse community of adult learners to transform their lives and realize their potential through education, skills development, and community participation. Learners are predominantly low-income Cambridge residents and come from a variety of ethnic, linguistic, and racial backgrounds. They are enrolled in English classes or Adult Education for high school equivalency, employment training, or preparation for college. Classes meet 2 mornings or 2 evenings per week. Watch these videos to learn more about us
ABOUT THE ROLE:
Technology Aide supports access to effective digital tools at CLC. Working under the guidance of the Technology Coordinator, they will help in managing the CLC inventory and routine maintenance of Chromebooks, hotspots, laptops, desktops and accessories. In addition, they will liaise with the IT Systems Administrator for the Department of Human Service Programs to facilitate outside support when necessary. The ideal candidate has excellent IT skills, a willingness to learn new skills and methods, and a collaborative workstyle. Aside from supporting staff with IT needs, the Technology Aide will also work directly with teachers and adult learners in our program in assuring they have the basic tools and skills to participate in digital instruction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist CLC Technology Coordinator and Technology Support Specialist in supporting hardware and software infrastructure
- Maintain and update an inventory of technology resources: hardware and software
- With direction from Technology Coordinator, work with City IT staff to maintain the classroom technology which includes Chromebooks, Laptops, Hotspots, and Interactive Projectors/Panels
- Provide support and technical assistance to CLC admin and instructional staff
- Assist new staff in technology onboarding
- Support adult learners with basic hardware orientation, digital skills, and troubleshooting
- Support CLC database in Smartsheet, as necessary
- Manage help desk tickets and issues based on urgency and impact
- Additional duties assigned as needed.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM REQUIREMENTS:
Education and Experience
- Demonstrated IT training or experience
- Commitment to professional growth and learning
Knowledge, Skills, and Abilities
- Excellent problem solving, organizational, and troubleshooting skills
- Excellent communication and customer service skills
- Sensitivity to the needs of the adult learner population
- The City of Cambridge’s workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.
PREFERRED QUALIFICATIONS:
You may possess some, but not all of the following:
- Experience with data management tools such as Excel or Smartsheet
- Experience with Google apps and/or MS Office products
- Experience with remote tools such as Zoom or MS Teams
- Experience participating in group projects or collaborations
- Experience working in an educational setting
PHYSICAL REQUIREMENTS, WORKING CONDITIONS, WORK FLEXIBILITY AND ACCOMODATIONS
- The job requires regular evening and day work.
- General office and classroom environment with air conditioning and fluorescent lighting; work to be performed onsite.
- There is extensive computer use. Ability to access, input and retrieve information from a computer. Ability to lift and carry up to 10 pounds of books and papers.
- Ability to answer phones and maintain multiple files and ability to lift a minimum of at least 10 pounds.
- Ability to travel throughout the City of Cambridge to various meetings.
- This position may be eligible for limited hybrid work under the City’s Telework Policy depending on operational needs.
- Be comfortable to work in a standard office environment with moderate noise level, telephones, personal computers, printers, and other office equipment.
Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform essential job functions.
SUMMARY OF BENEFITS:
- Competitive health, dental, and vision insurance
- Vacation and Sick leave eligible
- Paid parental leave
- Sick Incentive Pay Eligible
- 3 Personal days
- 14 Paid Holidays
- Management Allowance $2,700/year
- City employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership)
REQUIRED DOCUMENTS:
Please upload the following documents to complete your application:
- Resume
- Cover Letter