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Quality Transportation Services, Inc., is a customer service driven company headquartered in Mechanicsville, VA which specializes in railway logistics service support for freight shippers across North America. QTS provides innovative solutions across a multitude of industries and has been a leading provider of transportation logistics since 1988.

 

The Rail Fleet Specialist (RFS) is an important full-time role in bringing all the QTS Fleet products and services together to manage the QTS-Client relationship. The RFS works at our headquarters Monday-Friday 8am-5pm serving as a facilitator and problem solver, marshaling resources inside of QTS, at the customer, and the contract repair shops to work in tandem to achieve success.

 

Primary Duties:

  • Primary point of contact for all customer service inquiries and requests for assigned accounts. 
  • Manage service requests involving the entire shopping process and management of rail equipment. 
  • Help the customer gets the most out of customer-owned rail equipment.
  • Manage cost saving activities in the supply chain by minimizing downtime and other issues.
  • Build positive relationships with the customers, railroads, repair shops, and support partners.
  • Manage and analyze Contract Repair Shops concerning problem railcars.
  • Manage and resolve delays or other repair deviations to their expected maintenance plan.
  • Manage communication to customer of any problem cars and suggest/provide corrective action plans.
  • Analyze new technical skills to help the customer stay competitive and to help us stay contemporary.
  • Manage records of repair work completed, including problem logs, shop logs, and inspection reports.
  • Manage reporting and auditing repair bills, rental invoices, and other customer documents.
  • Managing the importing and updating regulatory, lease, and mechanical data.
  • Communicate with customers about Fleet statuses and other strategic planning.
  • Communicate and interact on behalf of the customer with Contract Repair Shop and support partners.

 

SKILLS:

  • Strong data-entry skills (keyboard and 10-key) and attention to detail. 
  • Ability to work unsupervised using independent judgment.
  • Excellent telephone skills, as well as grammar, spelling, and written communication proficiency. 
  • Working knowledge of MS Office Suite applications required and including Excel and Pivot Table
  • Critical thinking skills. Ability to work under pressure and meet strict deadlines. 
  • Ability to multi-task and prioritize workload to ensure efficient and effective use of time and resources. 
  • Basic knowledge of Spanish and/or French helpful.
  • Knowledge of DOT/AAR regulations helpful
  • Rail knowledge helpful
  • Mechanical aptitude helpful

 

 

 

 

Experience:

  • Bachelor's degree from a 4-year college or University  
  • 1-3 years of experience in customer service, transportation, or logistics desired
  • Excellent written and verbal communication skills required
  • Analytical and problem-solving skills helpful.
  • Logistics: 1 year is preferred

 

QTS offers excellent employee benefits, to include the following: 

  • Medical, Vision, Dental Insurance
  • Paid time off
  • 401(k) with a match
  • FSA or HSA plans
  • Life insurance
  • Disability insurance