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Emergency Veterinary Clinical Supervisor

Ethos Veterinary Health
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Now Hiring: ER Clinical Supervisor – Lead with Purpose, Care with Heart
Boston West Veterinary Emergency & Specialty | Natick, MA

Are you an experienced veterinary technician ready to take the next step in your career? Do you thrive in a fast-paced emergency setting and have a passion for leading and supporting your team? Boston West is seeking a compassionate, motivated Emergency Clinical Supervisor to guide our ER technicians and assistants while continuing to provide exceptional hands-on patient care.

About the Role:
Reporting to the Hospital Services Manager, the ER Clinical Supervisor plays a vital leadership role within the emergency department. This hybrid position is approximately 75% clinical and 25% administrative—ideal for someone who loves staying involved on the floor while also supporting and growing their team.
You’ll serve as the go-to resource for the emergency department, helping to manage day-to-day operations, support staffing and scheduling, foster team development, and ensure the highest level of patient and client care.

Schedule Overview:
Enjoy a balanced blend of leadership and hands-on clinical work with a predictable weekly structure and some flexibility built in:

  • Two 12-hour clinical shifts 
  • One 6-hour administrative shift focused on team development, operations, and project work
  • Floating Hours: An additional 10 hours per week to be flexed based on hospital needs—offering a mix of autonomy and variety

This schedule allows you to stay closely connected to patient care while also shaping team success through impactful leadership.

Compensation:

  • $35–$40/hour, based on experience and skill level
  • Any hours worked between 11p - 7a: Base + $5 shift differential

Key Responsibilities:

  • Lead the Way: Provide leadership, direction, and daily support to clinical and client service teams.
  • Staffing & Scheduling: Monitor staffing needs, approve payroll, and ensure coverage for exceptional patient care and client experience.
  • Team Development: Conduct regular team check-ins, participate in hiring and reviews, and partner with training teams to support ongoing learning.
  • Client Care: Promote a hospitality-first culture, resolve concerns, and ensure every visit meets our high standards.
  • Hands-On Tech Work: From triage and diagnostics to patient monitoring and client communication, you’ll continue to provide top-tier medical support.
  • Hospital Operations: Serve as the point person for department needs, equipment issues, and interdepartmental coordination.

What We’re Looking For:
We’re seeking a confident, capable leader with a strong foundation in emergency medicine. The ideal candidate will bring both prior leadership experience and hands-on ER/critical care expertise to the role.

  • Leadership experience is required — you’ve led teams, coached others, and handled supervisory responsibilities
  • Emergency/critical care experience is a must—you thrive in a fast-paced, high-acuity environment
  • Veterinary technician background (CVT/LVT/RVT preferred but not required)
  • Excellent communication, coaching, and problem-solving skills
  • Ability to stay calm, focused, and adaptable under pressure
  • A passion for mentoring others and driving positive change within the team

About Us: At Boston West, we are on a mission to advance the veterinary profession. We are a 10,000-square-foot open-concept facility equipped with digital radiology, CT, and ultrasound. Our hospital is supported by a dedicated group of technicians, client care coordinators, and a management team that values your skills, encourages critical thinking, and provides opportunities for professional growth. Your contribution to patient care and case management is highly valued, and we support your journey toward specialty certification.

What to Expect:
At Boston West, we take pride in fostering a family-oriented and close-knit work environment. Here's what sets us apart:

  • Family Oriented & Close-Knit Group: We're a team that values connection, collaboration, and fostering a supportive culture.
  • Interdepartmental Collaboration: Experience lots of collaboration between all departments, creating a dynamic and integrated workplace.
  • Learning and Training Oriented: We're passionate about continuous learning, offering extensive training and development opportunities.
  • Career Development Focus: Our commitment to career development means ample support and opportunities for advancement.
  • Room for Personal Growth: We believe in providing ample room for individuals to step up, shine, and make a name for themselves. Explore various opportunities for growth through collaboration and cross-training.

Full-Time Benefits:

  • CE Allowance
  • Uniform Allowance
  • Paid Time Off
  • 16 Week VTNE Study Group Program!
  • Medical/Dental/ Vision
  • 401(k) with employer matching
  • Employee Pet Discount
  • Short & Long-Term Disability
  • Health Savings & Flexible Spending Accounts
  • Life Insurance
  • Professional Development Assistance
  • Employee Referral Program
  • Relocation Assistance
  • Employee Assistance Program

Ready to take the next step in your career? Join a team that values excellence, compassion, and collaboration.

For more information about our hospital, please visit https://www.bostonwestvet.com.