Community Engagement Intern (Undergraduate Students)

We are seeking a motivated and enthusiastic Community Engagement Intern to join our Community and Capital Affairs team in the MBTA’s External Affairs department. This role offers a unique opportunity to gain hands-on experience in community outreach, event planning, and stakeholder engagement while contributing to meaningful initiatives that strengthen our connection with the communities we serve.

The most qualified (or ideal) candidates would be enrolled in a bachelor’s / undergraduate degree program and above average skills in Microsoft Office, social media, and communication in English. We are looking to hire one (1) intern, who has schedule flexibility to work some evenings and weekends as required and who will work at least four (4) days in-office (40 hours per week) for at least three (3) months.

Principal Duties and Responsibilities 

• Assist in planning, coordinating, and executing community events, workshops, and outreach programs.
• Support the development and distribution of community communications, including newsletters, social media content, and promotional materials.
• Conduct research on community needs, trends, and best practices in engagement strategies.
• Build and maintain relationships with community partners, local organizations, and stakeholders.
• Collect and organize feedback from community members through notetaking at community meetings and public meetings.
• Maintain accurate records of engagement activities, attendance, and outcomes.
• Represent the MBTA at community meetings, fairs, and networking events as needed.
• Provide administrative support to the Community Engagement team.
• Assist in assembling stakeholder lists and outreach plans for distribution of timely and often sensitive information.
• Compile weekly activity reports and track projects across the department.
• Contribute to the department’s strategic planning where relevant.
• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
• Additional responsibilities may include focusing on one or more departments or locations. See applicable addendum or hiring manager for department or location specific functions. 
• Perform all other duties and projects that may be assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Education 

• Enrolled, for entire duration of employment, in the bachelor’s / undergraduate degree program of an accredited college / university.

Minimum Experience and Required Skills

• Interest in public service, transit, or transportation and how it is impacted by public policy.
• Experience or interest in working with community partners, advocates, elected officials and staff at the local, state, or federal level. 
• Highly organized, motivated, and have above average attention-to-detail.
• Above average proficiency in the Microsoft Office suite of products.
• Above average proficiency in social media platforms.
• Above average written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a diverse team environment.
• Passion for community service and civic engagement.
• Cultural sensitivity and ability to engage with diverse populations.
• Flexibility attending occasional evening or weekend events on behalf of the MBTA.
• Above average ability to communicate effectively in English, both in written and oral forms.
• Highly organized, motivated, and have great attention-to-detail.
• Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.

Substitutions

• No substitutions.

Preferred Experience and Skills

• Experience working with municipal staff, advocates, and / or community-based organizations related to transportation planning, equity, environmental justice, or inclusive planning processes.
• Ability to communicate in languages beyond English, particular Spanish, Haitian Kreyol, Chinese, etc.