Training and User Support Specialist

Miles & Stockbridge has positioned itself as an AmLaw 200 firm that is global in scope and in reach. Miles & Stockbridge maintains a reputation for a dynamic and approachable work environment that allows talented lawyers and staff from diverse backgrounds to thrive and grow. As part of our ongoing commitment to affect positive change, Miles & Stockbridge focuses on partnerships that benefit the community, reflect the causes our colleagues support, and allow us to collaborate with clients and neighbors to deepen relationships. 

Miles & Stockbridge is dedicated to providing employee training that supports career development. We are hiring a Training Specialist to join our Human Resources Team to assist with developing and conducting high quality employee training programs. This role requires reporting onsite daily. Our Training Specialist role is ideal for someone who is experienced in instructional design, training facilitation, and maintaining learning management systems. If you are looking for a role where you can develop learning programs to that help employees thrive, consider Miles & Stockbridge! At Miles, you have the opportunity to use new technologies and receive mentorship that will grow your career!

Responsibilities:

• Developing and implementing training programs that address the Firm's professional development and technology education needs.
• Developing processes to assess users' computer skills, participation, and growth in the Firm's training programs.
• Working with subject matter experts to collect information on high priority skills.
• Assisting with designing, implementing, and maintaining new employee orientation and continuing education programs tailored to job function.
• Coordinating and scheduling software training classes on a regular and routine basis.
• Maintaining master training calendar and preparing course advertising materials.
• Developing and maintaining reference guides and software documentation for use by the Firm.
• Maintaining training documentation including registration and completion records.
• Researching and recommending new software and/or changes to existing software.
• Learning new software as required by Firm.
• Assisting in evaluating the effectiveness of training programs.
• Evaluating training classes offered by 3rd party training organizations that may be needed to augment or replace training programs offered within the Firm.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in Instructional Design, Adult Learning, Human Resources, or related field of study.
• 5+ years’ experience in a law firm or professional services environment.
• Certifications highly desired.
• Experience applying adult learning principles, methodologies, and course design techniques.
• Experience developing and facilitating learning and development.
• Demonstrated experience collaborating across organizational boundaries and influencing stakeholders.
• Experience with building and maintaining course and participant databases.
• Advanced knowledge of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Exceptional written and oral communication skills, including instructional and presentation skills.
• Experience researching course development and delivery concepts, as well as technical software issues.

Personal Attributes:

• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Very strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Miles & Stockbridge offers competitive a compensation and benefits package including PTO, medical, dental, vision, life insurance, 401K, Firm sponsored Memberships (i.e. Peloton, Norton LifeLock), and more.

The pay range for this position is $70,200 – $85,000. The pay range provided is in compliance with state, city, or local employment laws and applies to this location only. Actual pay for this position will be determined based on multiple factors including, but not limited to, knowledge, skills, abilities, experience, current market data, and business needs.

Physical Demands: 

While performing the duties of this position, the employee is regularly required to remain in a stationary position or sit for prolonged periods and repeat motions that may include the wrists, hands and/or fingers. The employee is occasionally required to stand and stoop, kneel, or crouch. The employee is frequently required to perform light work that includes lifting and moving objects up to 10 pounds.

Miles & Stockbridge is not currently accepting resumes or assistance from search firms for this position.

Disclaimer and Acknowledgement:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements will exclude individuals who may pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.  Nothing in this job description restricts management’s right to assign or reassign duties in this job description at any time for any reason.

Miles & Stockbridge is an Equal Opportunity Employer and committed to cultivating an inclusive environment that embraces and promotes diversity, equity, and inclusion as core values of our firm.