Patient Care Representative - Dental

Be the First Point of Care—Join Southside Community Health Services as a Patient Care Representative (Dental)

Southside Community Health Services (SCHS) is a mission-driven nonprofit clinic in South Minneapolis seeking a Patient Care Representative – Dental (PCR-D) to support efficient patient flow, excellent customer service, and accurate front-desk operations within the dental clinic.

About the Role

The PCR-D serves as the primary point of contact for dental patients, supporting appointment scheduling, registration, insurance verification, and point-of-service collections. This role is essential to creating a welcoming patient experience while ensuring smooth clinic operations.

Key Responsibilities

• Answer phones, schedule and confirm dental appointments, and manage patient flow
• Complete pre-visit processes and ensure appointments are appropriately prepared
• Greet patients, update registration information, and assist with new patient intake
• Verify insurance coverage and identify opportunities for patient advocacy support
• Assign charges and collect payments at the time of service
• Maintain an organized, welcoming front office and lobby area
• Participate in staff meetings, quality improvement activities, and clinic operations
• Assist with additional duties as assigned

What You Bring

• Strong customer service skills and professionalism under pressure
• Excellent communication, organization, and attention to detail
• Ability to multitask and thrive in a fast-paced clinic environment
• Cultural sensitivity and comfort working with diverse patient populations
• Commitment to SCHS mission and values

Qualifications

• Training or experience as a dental assistant or dental receptionist
• Experience scheduling dental appointments
• Epic software experience preferred
• Bilingual (English/Spanish or Somali) preferred
• Strong computer skills