Desk Student Supervisor (Student)

MUST APPLY THROUGH THE eRECRUIT SYSTEM  

REFERENCE JOB ID #: 58593

1. Visit hr.missouri.edu/job-openings   

2. Select eRecruit under "Student Workers". 

3. Create a "New User" account. You must create an account, even if you are a current student employee.   

4. Search for the Job ID provided.    

5. Click on a position title to read the job description.   

6. Click the "Apply for Job" button on the job description to complete the application. 

Hiring Department

MU Housing, a department within the Division of Student Affairs, provides a world-class housing experience by engaging students within an innovative and educational environment that supports best on-campus housing practices and promotes student success.

Job Description

Summary

The Desk Student Supervisor (DSS) is a leadership position with a high degree of responsibility in the area of front desk operations management. The overall role of the DSS is to meet the needs of residents within the residence halls, including, but not limited to, the general supervision of the residence hall front desks; representing full-time administration in their absence; supervising and assisting Desk Attendants in daily operations, guest services, building and mail security, emergency procedures, managing and upkeeping inventory; and maintaining the cleanliness of the residence hall lobbies, desk, mailroom, and storage rooms. Staff in this position will mainly work evenings and weekends. 

Desk Student Supervisors are required to work during campus holidays and closures, with the exception of Thanksgiving, Winter, and Spring Break. This includes days such as Labor Day, Veterans Day, and MLK Jr. Day.

This appointment also requires that you attend the following paid mandatory orientation and training sessions:

• Orientation: To be scheduled during the week of April 27 – May 1, 2026*. Your Desk Operations team will reach out in April to notify you of the date, time, and location of this event. 
• Fall 2026 Training: Training is mandatory and is scheduled for August 10 – 14, 2026*.
• Spring 2027 Training: Training is mandatory and is scheduled for January 14 – 15, 2027*.

*Dates are subject to change.

Essential Functions

• Work collaboratively with the student and full-time staff to ensure the successful and smooth operation of the residence hall front desks. Consistently accommodate all guests to the front desk. Provide a detailed report to management of all activities and events that occur during shifts, and recap in a nightly report. 
• Provide excellent customer service to all MU Housing residents and visitors by being welcoming and approachable. This includes greeting people when they walk into the hall, smiling, verbally and physically acknowledging people, and taking the initiative to be friendly. Have intentional interactions with residents within the hall and build a relationship with them.
• Assist in developing a competent and motivated desk staff by providing daily leadership in a positive and professional manner while encouraging an educational work environment. Participate in interviewing and selecting student staff. Assist with or conduct training, staff development, performance reviews, recognition recommendations, conflict mediation, and other delegated duties.
• Facilitate coverage and/or cover the front desks when needed. Perform rounds to assigned desks during each Desk Student Supervisor shift.
• Greet and be available to facilitate needs of residents, guests, and Desk Attendants; answer various questions; troubleshoot resident problems; and promote MU Housing programs and services.
• Deliver misdirected packages to the appropriate desks. Troubleshoot issues with packages and other mail. 
• Be a brand ambassador for MU Housing and the University of Missouri. Have knowledge of MU Housing and Student Affairs to be an exceptional resource. Refer students to resources on.
• Maintain all inventories for the desk, back room, and lobby. Aid in the assessment of facilities and services within MU Housing.

Additional Responsibilities

• Actively participate in regular weekly, bi-weekly, and monthly MU Housing Desk Operation meetings by providing input and feedback to the team and supervisors concerning efficient operations of the residence hall front desks.
• Attend and participate in periodic training sessions scheduled by the department.
• May be assigned mail shifts to sort and distribute mail/packages at each operational desk.
• As with all positions, involvement with other duties and responsibilities is expected in order to serve and maintain our departmental and Student Affairs mission.

Anticipated Hiring Range

$16.25 per hour, paid on a bi-weekly basis.

Shift

Average number of hours per week: 20.

Shifts weekdays between 5 p.m. and 9 p.m.; weekends between 9 a.m. and 10 p.m.

This position requires evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

Minimum Qualifications

To be eligible for a student title, an individual must be enrolled at the University of Missouri. Enrollment in the summer session is not required if the student was enrolled in the Spring semester and is pre-enrolled for the Fall semester. Selection is contingent upon results of a review with the Office of Institutional Equity, Office of Student Accountability & Support, Office of the Vice Chancellor for Student Affairs, previous MU appointment history, and reference checks.

Preferred Qualifications

• Cumulative GPA of 2.75 or higher.
• Be a second-year student or above. 
• Current or prior MU Housing Desk Attendant experience.
• Ability to work during intersessions.
• Prior supervisory/leadership experience with proven abilities to lead and direct a medium size group of individuals, including conflict resolution and positive reinforcement.
• Prior work experience displaying strong evidence of initiative, responsibility, and professionalism.
• Strong leadership skills demonstrated through previous academic or work-related experiences.

Housing Preference

• Due to the nature of the position, there is a strong preference for applicants who will live on campus for the upcoming academic year. 

Application Materials

Complete application, and upload the following: résumé, class schedule, cover letter, and 3 or more references which must include at least 1 MU supervisor (if applicable). Please provide your MU e-mail address in the contact information section of the application.

Other Information

Learning Outcomes 

Expected career readiness competencies gained and/or enhanced from this position include:

• Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions and overcome problems. The individual is able to obtain, interpret and use knowledge, facts and data in this process and may demonstrate originality and inventiveness. 
• Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters and complex technical reports clearly and effectively. 
• Teamwork/Collaboration: Build collaborative relationships with colleagues and customers by valuing the uniqueness of every individual. The individual is able to work within a team structure and can negotiate and manage conflict productively. 
• Digital Technology: Leverage existing digital technologies ethically and efficiently to solve problems, complete tasks and accomplish goals. The individual demonstrates effective adaptability to new and emerging technologies. 
• Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage their emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize and delegate work. 
• Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits (e.g., punctuality, working productively with others and time-workload management), and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind and is able to learn from their mistakes. 
• Career Management: Identify and articulate one’s skills, strengths, knowledge and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities and understands how to self-advocate for opportunities in the workplace.

Benefit Eligibility

This is a student position and is not eligible for University benefits. 

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.