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MIS Business Analyst

Clerk of the Circuit Court of Cook County

The Clerk of the Circuit Court of Cook County

MIS BUSINESS ANALYST
(Actively Recruited)

Job Summary

Reporting to the Information Technology Director of Program Management, the MIS Business Analyst (BA) serves as a vital link between the Clerk of the Circuit Court’s MIS team and operational departments. This position ensures technology initiatives are aligned with business needs by translating court operations requirements into actionable MIS solutions. The BA combines business acumen with technical knowledge to identify inefficiencies, recommend improvements, and support system modernization efforts. This role is also responsible for engaging with external partners and stakeholders to support collaborative technology efforts. A successful candidate will stay current on emerging technologies and play a key role in shaping long-term digital strategies to support the Clerk’s mission.

Essential Duties

•    Act as a liaison between MIS and Clerk’s Office operational departments to gather and clarify business requirements, ensure system alignment with court workflows, and maintain open lines of communication throughout project lifecycles.
•    Analyze complex operational and technical challenges within the Clerk’s Office and develop MIS-driven solutions that support efficiency, compliance, and service delivery across divisions.
•    Conduct assessments of existing MIS systems and court operational processes to identify inefficiencies, functionality gaps, and improvement opportunities; develop and recommend solutions based on analysis and stakeholder input.
•    Develop and maintain detailed business requirements and functional specifications for new systems, enhancements, and technology-based process improvements, ensuring traceability between requirements, system design, and implementation.
•    Collaborate closely with project managers, developers, business stakeholders, and vendors to define project scope, align deliverables with organizational goals, support implementation, and resolve issues as they arise.
•    Contribute to the planning and tracking of project tasks and timelines, helping to ensure milestones are met and dependencies are identified early in the process.
•    Conduct user acceptance testing (UAT) by developing test cases, coordinating testing sessions, gathering feedback, and ensuring solutions meet operational expectations before deployment.
•    Provide guidance and training to end-users and department stakeholders on new systems, features, and procedures; create user documentation and support materials as needed.
•    Stay current on industry trends, emerging technologies, and best practices relevant to public sector IT, court operations, and case management systems; evaluate their potential application to CCCO operations.
•    Perform cost-benefit, feasibility, and risk analyses to assist in decision-making related to new technologies, system changes, or third-party solutions.
•    Support data-driven decision-making by gathering, interpreting, and reporting data related to MIS system usage, performance, and alignment with operational goals.
•    Engage with external partners and stakeholders, including vendors, other government agencies, and judicial organizations (e.g., AOIC), to ensure system compatibility and compliance with state and regulatory reporting requirements.
•    Facilitate stakeholder discussions across departments and MIS, helping to manage competing priorities, gain consensus on solutions, and escalate unresolved issues to leadership when needed.
•    Contribute to the development and execution of long-term MIS strategies that align with court modernization goals, internal performance initiatives, and broader county-wide technology objectives.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

Minimum Qualifications

•    High school diploma or equivalent.
•    Three (3) years of experience learning and using enterprise court case management systems, such as Enterprise Justice, eCourts, or equivalent Court systems.
•    Two (2) years of full-time experience performing administrative, operational, or analytical duties, including coordinating tasks or projects, preparing written communications, tracking work assignments, and meeting established deadlines.
•    Two (2) years of project-based experience involving the interpretation and application of state statutes and an understanding of judicial processes and court operations, including but not limited to case intake, scheduling, and docket management.
•    Two (2) years of experience using office productivity software such as Microsoft Word, Excel, and Outlook (or equivalent applications).

Preferred Qualifications

•    Bachelor’s degree or higher in Computer Science, Business Administration, Bachelor of Science, or a closely related field.
•    Two (2) years of experience participating in system implementation or upgrade projects, including collaboration across technical and business teams.
•    Two (2) years of experience training, supporting, or mentoring end users in the adoption of new systems or business processes.
•    Three (3) years of experience performing data analysis and reporting using tools such as SQL, Power BI, Tableau, or advanced Microsoft Excel.
•    Current employee of the Clerk of the Circuit Court of Cook County.

Knowledge, Skills, Abilities and Other Characteristics

•    Strong knowledge of business process analysis, workflow optimization, and system improvement methodologies.
•    Ability to assess organizational and operational needs and translate them into clear functional and technical requirements.
•    Experience developing functional specifications, test plans, test cases, and supporting documentation.
•    Ability to conduct and support user acceptance testing (UAT) and collect actionable stakeholder feedback.
•    Excellent written and verbal communication skills, including the ability to convey technical concepts to non-technical audiences.
•    Ability to interact professionally and effectively with internal departments, vendors, and external justice agencies.
•    Strong collaboration, facilitation, and stakeholder engagement skills across technical and operational teams.
•    Demonstrated critical thinking and analytical skills for resolving complex business and system-related issues.
•    Skill in preparing reports, dashboards, visualizations, and data summaries to support operational and executive decision-making.
•    Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Microsoft Teams.
•    Familiarity with data analysis and reporting tools such as Power BI, Tableau, and SQL.
•    Ability to prioritize, manage, and complete multiple tasks and timelines in a fast-paced, dynamic environment.
•    Strong organizational skills with a high level of accuracy and attention to detail.
•    Demonstrated adaptability to new technologies, system enhancements, and evolving business requirements.
•    Ability to work independently as well as collaboratively within cross-functional teams.
•    Demonstrated commitment to confidentiality, data integrity, and accountability.
•    Ability and willingness to travel to various work locations throughout Cook County, as required.

Physical Requirements

•    Ability to exert up to 10-20 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.
•    Ability to sit for extended periods of time and occasionally stand or walk for brief periods of time.
•    Ability to operate standard office equipment, including a telephone, computer, copier and printer.  

Benefits Package

Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
You May Qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

Important Information:

1. You must include all work experience in your application for it to be considered. Work experience included in your resume and not in your application will not be considered.

2. Proof of education, accreditation, certification, licenses, or other documents required under Minimum or Preferred Qualifications, unless otherwise directed, must be uploaded to your employment application or presented within five days of the interview request.

Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by a foreign credential evaluation agency qualified by the Illinois State Board of Education (currently approved agencies can be found here). All documents will be reviewed for authenticity. Failure to provide required documents by time the posting closes will result in disqualification from the position.

3. Must be legally authorized to work in the United States without sponsorship.

4. This position requires successful completion of post-offer tests, which may include a criminal background check, drug screen, and/or medical examination.

5. Falsification of any information in the application process or failure to comply with any of the requirements in the job notification will result in disqualification for the position, dismissal after hire, and/or placement on the Clerk’s Office’s Ineligible for Hire/Rehire List.

6. The Clerk of the Circuit Court does not hire for Non-Exempt positions based on Political Reasons or Factors.

7. For more information on how to apply, please visit https://www.cookcountyclerkofcourt.org/employment and follow the link to fill out an application. Only applications and resumes submitted on Taleo will be accepted.

8. All communications regarding application status and next steps will be sent from careers@cookcountycourt.com. Applicants are strongly encouraged to add this email address to their safe sender list to ensure timely receipt of messages, as emails may otherwise be filtered to spam or junk folders.

The Clerk of the Circuit Court of Cook County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, ethnicity, age, sexual orientation, gender identity, disability or veteran status. Auxiliary aids and services are available upon request to individuals with disabilities.

Veterans Preference
When applying for employment with the Clerk of the Circuit Court of Cook County, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time.

To take advantage of this preference a Veteran must:
• Meet the minimum qualifications for the position.
• Identify themselves as a veteran by checking “yes” under veteran status on the diversity/self-identification page of their employment application.
• Upload a copy of their dd 214, dd 215 or ngb 22 (notice of separation) at time of application filing. if you have multiple dd 214's, 215's, or ngb 22's, please submit the one with the latest date. coast guard must submit a certified copy of the military separation from either the department of transportation (before 911) or the department of homeland security (after 911).

The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact veterans.affairs@cookcountyil.gov