Inside Sales Support Specialist
Overview
We are seeking a proactive and customer-focused Sales Support professional to join our dynamic team. In this role, you will serve as a vital link between our sales team and clients, ensuring smooth communication and exceptional service. The ideal candidate will have a passion for customer service and sales, with a keen eye for detail and the ability to manage multiple tasks efficiently. This position offers an excellent opportunity to develop your skills in a fast-paced environment while contributing to the growth of our organization.
Responsibilities
- Enter and manage sales orders accurately
- Communicate with customers regarding lead times, order status, and delivery schedules
- Coordinate with production, purchasing, and shipping departments
- Develop and maintain strong customer relationships
- Identify upselling and cross-selling opportunities
- Resolve customer concerns and service issues promptly
- Prepare reporting for management and outside sales team
- Manage customer aging inventory
- Review pricing and confirm accuracy
Experience
- 1-2 years of inside sales or customer service experience (steel/metals industry preferred)
- Knowledge of flat-rolled steel products (HR, CR, Galv, Galvalume, processing services) is a plus
- Excellent organizational skills with attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with Teams and ERP systems
- Ability to handle multiple priorities effectively in a fast-paced environment
- A positive attitude and a team-oriented mindset are essential for success in this role