Network Engineer II

Title: Network Engineer II

Reports To: Network Operations Supervisor

Position Summary

The Network Engineer II is a mid-level technical position responsible for implementing, maintaining, and optimizing DayStarr’s core and access networks. This role requires hands-on experience with real-world network infrastructure and the ability to independently execute complex configurations and escalated troubleshooting.

While not a supervisory position, the Network Engineer II is expected to operate with increasing independence, support cross-functional projects, and contribute to shared team knowledge. The role works closely with the Network Operations Supervisor and peers in engineering, voice, DevOps, and customer-facing departments to maintain service quality, operational consistency, and team alignment.

Essential Functions

• Configure and deploy customer- and core-facing network devices, including routers, switches, and fiber transport gear
• Monitor and maintain system availability and reliability using Zabbix and vendor-specific SNMP/MIB integrations
• Respond to and resolve Tier 2/3 network issues, including BGP sessions, VLAN routing, CGNAT behavior, and provisioning errors
• Assist with onboarding and maintenance of Adtran Mosaic One, including provisioning workflows via AOE and tools like Frontline, Device Manager, and Subscriber Insight
• Analyze network performance and assist with capacity planning for IPv4 and IPv6 deployments
• Troubleshoot and document issues related to Adva XG116Pro, XG418, and FSP108 platforms
• Coordinate with Voice, DevOps, and Customer Operations teams for escalated service-impacting issues
• Collaborate with other engineering staff to troubleshoot, document, and improve network workflows
• Create and maintain internal documentation (e.g., diagrams, SOPs) in Confluence and support project workflows in Trello
• Participate in on-call rotations and scheduled after-hours maintenance windows

Required Skills and Abilities

• Demonstrated proficiency in:
• BGP, VLANs, static routing, and dual-stack (IPv4/IPv6) environments
• Adtran provisioning systems (Mosaic One)
• Zabbix or equivalent SNMP-based monitoring tools
• Adva optical transport systems, especially XG116Pro and related hardware
• CGNAT environments using A10 Networks
• Experience working with physical cabling, optics, and customer-side handoff gear
• Ability to read and produce network diagrams; familiarity with addressing schemas and hardware documentation
• Basic familiarity with Linux command-line environments; scripting familiarity (Bash, PHP, Ansible) is a plus
• Comfortable using Trello, Confluence, and Slack for project tracking and documentation
• Strong written and verbal communication skills for internal collaboration and vendor interactions
• Team-oriented mindset in line with DayStarr’s values: Work with Passion. Be a Team Player. Carry a Servant’s Heart.

Education and Experience

• High school diploma or equivalent required
• Associate’s degree or technical certifications preferred
• 3–5 years hands-on experience in ISP, fiber, or enterprise networking environments
• Entry-level certification (e.g., CCNA, JNCIA) preferred; higher-level certifications a plus but not required

Physical Requirements and Work Environment

• Must be able to lift up to 50 pounds regularly and occasionally up to 100 pounds
• Must be able to navigate tight spaces and climb ladders in both indoor and outdoor environments
• Comfortable working in inclement weather and high-stress conditions
• Ability to see and hear clearly in noisy, technical environments

Other Requirements:

• Valid driver’s license and ability to travel locally as needed
• Ability to use own vehicle or other means of transportation to visit work locations as needed.

This job description does not list all the duties of the job. The organization reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.