Intern - Grants and Homeless Initiatives

We are looking for a compassionate, professional Intern to perform the essential functions of the position with a high degree of accuracy and technical skills. This position will support the Grants and Homeless Initiatives division.
 

The ideal candidate must possess basic knowledge of the purpose and functions of a public-facing office setting and customer service. Interns will interact with a wide variety of clients from a broad spectrum of socioeconomic backgrounds. Candidates must be able to perform the essential functions of the position with a high degree of accuracy, communicate clearly and concisely, and manage a high volume case load.
 

Essential Functions

• Conduct initial and annual interviews with clients; determine initial and ongoing eligibility for rental subsidy and other affordable housing programs; manage an assigned caseload and develop and maintain accurate and up-to-date manual and automated case files.
• Conduct briefing sessions for qualified applicants from a broad spectrum of socio-economic backgrounds, interpret and explain rules, regulations, policies and procedures.
• Conduct data entry for program participants; maintain record accuracy; manage ongoing enrollment.
• Identify housing resources in the community and encourage landlord participation in rental subsidy and other affordable housing programs; explain and publicize the functions of the program.
• Review and process housing referral applications; determine eligibility for local programs; maintain waitlist of referrals; conduct analysis of raw data for new applications; maintain ongoing waitlist.
• Interpret and apply provisions of program rules and regulations and counsel applicants and program participants on same; evaluate conformance with established rules and regulations and take appropriate corrective action regarding violations; attend reviews and informal hearings on termination of housing assistance.
• Perform related duties and responsibilities as required.
• The following functions are typical for this classification. Intern may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

Qualifications

Knowledge of: Basic functions and practices of an office setting; cultural diversity, basic record keeping; personal computer operations; and modern office procedures.
 
Ability to: Learn the functions of the position, establish and maintain effective work relationships; interact effectively with a wide variety of clients while maintaining a courteous and professional work environment; deal tactfully with those from a broad spectrum of socio-economic backgrounds; communicate clearly and concisely, both orally and in writing, in person and over the telephone; understand and carry out oral and written instructions; prepare, organize and maintain accurate, detailed and confidential records.

Bilingual proficiency (read/speak/write) in Spanish, Vietnamese, Korean, or Arabic is desired but not required.