Technology Specialist
The City of Bowie is seeking a Technology Specialist to provide frontline technical support to City staff and assist in maintaining a reliable, secure, and user-focused technology environment. This position supports end users across all departments, resolves day-to-day technology issues, and works closely with Systems Administrators to support the City’s network and infrastructure operations. The ideal candidate is customer-focused, technically curious, and enjoys working in a collaborative, fast-paced public service environment.
MINIMUM QUALIFICATIONS:
- Associate’s degree in Computer Technology or a related field
- Three years of related experience may be substituted in lieu of a degree
- Experience providing end-usertechnical support for Windows operating systems and standard business software
Certain combinations of education, training,and experience may be considered in lieu of the above qualifications.
PREFERRED QUALIFICATIONS:
- Three years of IT supportexperience, including at least one year supporting Windows operating systems and Microsoft Office applications
- Strong knowledge of Microsoft WindowsOS troubleshooting
- Experience installing, configuring, and supporting desktophardware, printers, and peripherals
- Familiarity with MicrosoftOffice and Microsoft365 applications includingOutlook, Word, Excel, PowerPoint, and Teams
- Basic understanding of ITIL principles or willingness to learn (ITIL Foundations certification a plus)
- Experience with ActiveDirectory and WindowsServer environments
- Knowledge of iOS and City-issued iPhones
- Prior help desk or service desk experience
- Experience writing standardoperating procedures and end-user documentation
- Familiarity with IT ticketing or issue trackingsystems
- A+ and/or Security+CE certifications preferred
- Strong customer serviceand communication skills with the ability to explain technical concepts to non-technical users
- Ability to work independently, managepriorities, and organizework effectively
- Strong analytical and problem-solving skills
- Ability to adaptto new technologies and explainconcepts clearly in writing and verbally
- Strong attention to detail and organizational skills
- Ability to work well under pressure and as part of a team
- Flexibility, multitasking ability,and a positive attitude
KEYRESPONSIBILITIES:
- Provide Tier 1 technical supportfor City staff, including hardware,software, SaaS applications, and mobile devices
- Troubleshoot and resolve issues in person, by phone, or remotely
- Respond to user requests via phone and email and maintain positiveworking relationships with end users
- Assist with user training and creation of technical documentation
- Maintain, upgrade, and evaluateIT hardware, includingcoordinating repair or replacement
- Communicate with vendorsto order equipment, schedule service, and follow up on support requests
- Assist with basic LAN connectivity troubleshooting
- Participate in on-callrotations and providesupport during emergencyor after-hours situations as needed
- Must be availablefor scheduled on-callsupport (additional compensation provided)
- May be requiredto travel offsite to resolve issues that cannot be handled remotely
- May be required to work extended hours in supportof Emergency Operations Center activities
SALARY: $62,508
EMPLOYEE BENEFITS:The City offers robust medical,dental, vision, life and long-term care insurance; as well as 401(k) with employer match; 457 savings plans. Flexible schedules and telework opportunities available for certain positions.
HOW TO APPLY: All applicants must complete a City of Bowie employment application at
www.cityofbowie.org (click on the “Jobs” button).
APPLICATION DEADLINE: February 13, 2026 by 5:00 p.m.
A proud Equal Opportunity Employer, the City of Bowie is committed to providing a fair and inclusive work environment where all employees are valued and respected. This commitment is a vital part of the City’s organizational culture and values.