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The Federal Public Defender for the Western District of Pennsylvania is accepting applications for the position of IT Support Specialist in our downtown Pittsburgh office.
In addition to general IT support, this role provides litigation technology assistance, including organizing, maintaining, and supporting access to electronic case materials. The IT Support Specialist may assist with trial preparation, case-related technology needs, and the use of litigation support tools to ensure attorneys have reliable access to critical information when needed.
This role requires the ability to prioritize requests, respond quickly to time-sensitive needs, and communicate technical concepts clearly to non-technical users. The IT Support Specialist plays a key role in supporting both daily operations and litigation-related activities. The position requires professionalism, sound judgment, and the ability to handle sensitive and confidential information.

 

Duties and Responsibilities of the IT Support Specialist:
• Work with legal staff to set up and manage eDiscovery databases and case management programs/databases
• Create reports for legal staff using forensic software tools such as Cellebrite, FTK, and Axiom and provide related technical assistance
• Collaborate with legal staff/teams to provide case related litigation and IT support
• Provide end-user technology support services and training to office staff
• Install, test, maintain, and support network and desktop hardware & software
• Train users on hardware, software, and various office technology systems
• Troubleshoot, maintain, and repair IT hardware and software
• Answer routine computer related questions and resolve user hardware and software issues
• Provide technology support for litigation activities, including managing and maintaining electronic case files and discovery materials
• Assist attorneys and legal staff with electronic discovery platforms and document review tools
• Support the organization, processing, and production of electronic discovery materials in accordance with legal requirements
• Assist with trial preparation by ensuring reliable access to electronic case materials and litigation support tools

 

Qualifications:
To qualify for the position of IT Support Specialist, a person must be a high school graduate or equivalent and have a combination of five years professional working experience and/or education, with at least two years of specialized experience in Information Technology.
Applicants should possess comprehensive knowledge of computer systems administration principles, practices, methods, and techniques. The candidate must have demonstrated proficiency in mastering and applying new technical skills and concepts, the ability to quickly diagnose and respond to system difficulties, strong client-service orientation, and excellent communication skills.
Preference will be given to candidates with specialized knowledge and experience in any or all the following areas:
• Windows 11 desktop and laptop computer support and administration experience
• Microsoft Office 365 suite installation, configuration, and user support
• Proven experience providing exceptional support to users for requests related to software and hardware
• Experience installing and troubleshooting automation hardware, software, and basic network administration
• Experience with litigation and/or IT support in a legal environment
• Experience with Adobe Acrobat to create, edit, and repair simple and complex PDF documents
• Case management software support experience
• General IT desktop support experience
• Computer forensics experience (e.g., Cellebrite, Axiom)

 

Application Process:
Interested applicants are invited to apply by submitting a single pdf document that includes a cover letter and resume via email to the attention of: Elisa A. Long, Federal Public Defender, paw_employment@fd.org, Subject: 2026-01