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Patient Services Ambassador

IU Indianapolis - IU School of Dentistry
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Overview:

The Indiana University School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we’ve become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.

Position Information:

The Patient Ambassador will be the first person a patient meets when they walk into the school of Dentistry. Some of the items that an ambassador would do include:

  • Answering patient questions
  • Providing wheelchairs
  • Giving directions to appointment
  • Parking Validation
  • Escorting patients to their appointments
  • Assisting new patients with their paperwork

Requirement: 

MUST HAVE WORK-STUDY

  • Please upload prove of work-study eligibility along with resume 

Work Environment:

This position is in a busy clinical front desk setting. Patients arrive during all business hours with questions and appointments. Ambassadors will spend the majority of time talking with patients.

Physical Demands:

Majority of shift spent in a stationary position in the front desk area. May include some light lifting or pushing of supplies or wheelchairs. Must be able to operate a computer and telephone. Must be able to communicate with patients in a positive manner.

In accordance with the IUI Profiles of Learning for Undergraduate Success, experience in this position will help students become acquainted with the following profiles:

  • Communicator – The ability to listen, write, and speak effectively. The ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed.
  • Problem Solver –The ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. The ability to find/create solutions to problems using creativity, reasoning, past experiences, and available information and resources.