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Dental Practice Manager

Chugachmiut
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Dental Practice Manager 

 

Summary:

The Dental Practice Manager provides leadership, management, and support for dental services provided throughout the Region. The Dental Practice Manager works to promote a success-oriented and accountable environment.  This position works collaboratively with health services division team members to ensure quality patient services, clinical excellence, and adherence to company and regulatory policies and procedures. The position is responsible for hiring and training dental staff, overseeing day-to-day operations, managing budgets and payments, and organizing records.  Works under direct supervision of the Health Services Division Director to ensure the practices' business needs are met. 

 

Essential Duties and Responsibilities

  • Manages the day-to-day operations of dental services.
  • Manages and directs staff assignments and activities in accordance with office policies and applicable laws. 
  • Recruits, interviews, hires, and directly supervises dental staff. 
  • Provides training and orientation to staff upon hire and annually and informs the Health and Clinical Directors of additional training needs.
  • Leads and manages staff through mentoring, coaching, and supervision, ensuring staff engagement to meet organizational and clinical site goals and objectives are met.
  • Collaborates with directors, managers, medical staff, and clinical leaders in clinic structure and process decisions. 
  • Participates in the development and implementation of the clinic plans for the provision of patient care.
  • Implements an effective and ongoing performance improvement program to monitor, evaluate, and improve patient care quality and appropriateness.
  • Supervises and monitors dental services provided to patients by dental staff and ensures proper procedures are performed in accordance with established protocols. 
  • Develops and supports staff programs that upgrade and develop staff knowledge and skills for personnel performance improvement and leadership.
  • Monitors staff performance and provides staff members with instruction, guidance, corrective action, and disciplinary actions as needed. 
  • Supervises and ensures staff adherence to standards for infection control in accordance with local, state, and federal OSHA regulations.
  • Addresses and assists in the resolution of personnel and patient issues as needed.
  • Assists with back-office duties and front desk coverage as needed. 
  • Prepares reports for quality measures and statistical reports as requested and needed. 
  • Assists with oversite of scheduling for dental services provided throughout the Region.  
  • Provides education, analysis, and administrative information to assist native health in policy development, decision-making, and priority setting for practice sites.
  • Facilitates regular dental team meetings and documents items covered.
  • Maintains strict patient and program confidentiality and follows HIPAA and 42 C.F.R. Part 2 guidelines.
  • Ensures patient records are kept confidential and oversees the policies that allow their release to the right people when required. 
  • Establishes and maintains standard front office and back office clinical procedures.  
  • Establishes and maintains standardized processes for collection of patient fees and co-payments. Oversee the preparation of daily deposits and ensure bank deposits are made promptly.
  • Oversees and/or assists with preparing and submitting insurance forms, including Medicaid, Medicare, private insurance, and other insurance forms.
  • Provides training and support to ensure adherence to Purchase and Referred Care Policies and provides oversite and training to assist with patient travel. 
  • Oversees ordering and receipt of dental supplies for all sites and assists with locating and establishing vendors for supplies as needed. 
  • Ensure supply rooms are kept stocked, clean, and organized.
  • Ensures all offices are cleaned and sanitized according to healthcare industry standards. 
  • Documents and communicates maintenance needs on all office machines and dental equipment and coordinates repairs.
  • Assists with safe handling and disposal of amalgam waste, dental sharps, and other hazardous materials.
  • Assist with registering and reporting all radiological equipment in compliance with the Alaska Department of Health. 
  • Liaises with the management team to identify potential office dysfunctions.
  • Ensures compliance with current healthcare regulations, medical laws, and high ethical standards. 
  • Conforms to safety policies and general housekeeping practices.
  • Demonstrates sound work ethics, flexible, and shows dedication to the position.
  • Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
  • Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
  • Expected to be prepared to start shift on time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
  • Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with Chugachmiut’s Mission and Vision through their actions and interactions with all patients, staff, and others.
  • Conforms to Chugachmiut policies, strict employee confidentiality, and HIPAA and 42 C.F.R. Part 2 regulations.
  • Performs other duties as assigned or required.

 

Qualifications:

  • BS degree in healthcare administration, business, or a relevant field is preferred. A combination of work experience and education demonstrating the ability to do the work may be substituted.
  • 2+ years’ experience in a supervisory role at a healthcare practice preferred 
  • Experience in developing and maintaining processes and procedures related to Health Services management preferred
  • Experience working with Alaska Natives and/or other Native populations preferred

 

Hours of Work:

The hours of work are Monday to Friday, 8:30 a.m. to 5:00 p.m., with one hour for lunch. Chugachmiut maintains a drug/alcohol and non-smoking work environment. 

 

Chugachmiut is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Chugachmiut has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.