Relief Staff Administrator

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.

The Relief Staff Administrator plays a critical leadership role in ensuring consistent, high-quality staffing coverage and effective day-to-day residential operations across East House programs. This position is responsible for the recruitment, training, scheduling, supervision, and performance management of Residential Relief Staff, while also supporting site operations, staff compliance, documentation, and recovery-oriented programming in collaboration with Residential Management, Human Resources, Learning & Development, and Quality Assurance.

Responsibilities

Recruitment & Workforce Pipeline Management

• Collaborate with Human Resources to develop and implement outreach and recruitment strategies.
• Screen resumes, conduct initial candidate assessments, and coordinate interviews.
• Maintain timely communication with candidates.
• Verify qualifications and compliance requirements.
• Develop sustainable recruitment systems.

Training & Staff Development

• Ensure staff complete onboarding and regulatory training.
• Develop and facilitate core and role-specific training.
• Evaluate training effectiveness.
• Build a cross-trained relief staff workforce.

Staffing Coordination & Scheduling

• Assess staffing needs across residential programs.
• Schedule relief staff to ensure adequate coverage.
• Monitor minimum work-hour requirements.

Supervision & Performance Management

• Provide supervision, coaching, and feedback.
• Conduct evaluations and implement performance improvement plans.
• Ensure policy compliance.

Residential Operations & Program Support

• Monitor documentation and site operations.
• Participate in incident review.
• Support recovery-oriented programming.

Compliance & Quality Assurance

• Ensure compliance with policies and regulations.
• Collaborate with Quality Assurance on corrective actions.

Other Duties

• Follows all applicable policies, federal and state laws, and East House compliance   standards.
• Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions. 

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or   activities may change at any time with or without notice.

COMPETENCIES

Alignment with East House Values

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• Represents the organization professionally  and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others. 

Commitment to Belonging, Respect, and Building a Supportive Community

• Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• Actively includes others in conversations and decision-making, fostering connections by learning about others' interests, and celebrating achievements to make individuals feel valued.
• Listening without judgment, communicating and interacting politely and civilly, and acknowledging others' contributions to show appreciation and build trust.
• Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Operational Efficiency, Feedback, Continuous Improvement: 

• Manages day-to-day operations efficiently. 
• Focus on process improvements and optimization.   
• Provides and receives constructive feedback in a respectful manner and uses feedback to learn and improve both individually   and as a team. 

Relationship Building/Collaboration: 

• Develops and maintains positive relationships based on trust, respect, and mutual support. 
• Builds and leads high-performance teams and establishes high standards of performance and conduct for oneself and others.  

Working Conditions/Work Environment

• Traditional office environment.
• Occasionally subjected to pressure due to time demands.
• Occasional travel to other East House facilities.

Physical/Mental Demands

• Job frequently requires sitting, handling objects and paperwork, work with a computer and communicating with others both verbally and in written format.
• Job involves occasional lifting of up to 30 lbs., walking, standing and reaching. 
• Finger dexterity to a level that allows the ability to operate a telephone and computer keyboard.
• Hearing needed to a level that enables one to hear normal conversation.
• Visual requirements to the level of being able to read documents and a computer screen.
• Ability to read and interpret policies, procedures and various other information.
• Ability to maintain emotional control under stressful situations.

EEO Statement

East House encourages diversity in the workplace; we are an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability 

Requirements

Qualifications

Required Education & Experience 

• Bachelor’s degree in human service related field and five years’ paid human service experience or Master’s degree in human services and three years’ paid human service experience. Supervisory experience in residential services preferred.

Other Skills/Knowledge/Experience

• Demonstrated ability to communicate effectively and work cooperatively with other staff and community professionals;
• Demonstrated organizational and teaching abilities;
• Demonstrated ability to develop, implement, and evaluate staff development;
• Demonstrated knowledge of, and ability to effectively provide counseling with culturally diverse persons with diverse      psychiatric and/or chemical dependency problems, individually and in groups;
• Demonstrated skills in counseling, crisis assessment and intervention, goal planning and implementation; effective      communication and ability to work cooperatively with culturally diverse clients, staff, and community representatives in a supervisory capacity;
• Basic Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Internet, check his/her email account, create and send email with an attachment and use simple email features. Can open spreadsheets and word processing documents to read and make simple edits. 
• Basic Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as      check spelling, set tabs, change page orientation, sort, save, open and organize electronic files.

Valid NYS driver’s license in good standing and access to a personal vehicle for work-related tasks.