PIP Handler
Job Summary
The PIP Handler is responsible for the fair and accurate disposition of no fault coverage exposures by processing benefits, monitoring treatment, and handling external correspondence and inquires.
Responsibilities
- Identifies and appropriately notifies casualty claim adjuster of new potential BI and UM/UD claims as well as new injury contacts
- Maintains compliance with company standards and M.G.L’s in the investigation and handling of claims.
- Utilizes appropriate cost containment measures to mitigate exposures.
- Administers PIP and MP benefits in accordance with MGL Ch. 90, 34M and applicable case law
- Coordinates benefits with health insurers in accordance with the policy, current regulation and established procedures.
- Pays submitted bills according to established procedures
- Answers inquiries from insureds, claimants, attorneys, and others, and resolves issues concerning PIP and MP lines.
- Develops and maintains case files that document all actions
- Provides excellent customer service
- Performs other activities as required
Qualifications
- 2- year college degree or insurance coursework/experience required
- Superior organization skills and detail orientation required
- Customer service experience desired
- Excellent communication skills required
- Computer skills required