Customer Experience Manager

About Impact Advertising

Impact Advertising is a branded‑merchandise supplier in a $27B industry — the only kind of advertising people actually thank you for. We help elevate and amplify brands through creative, high‑quality branded merchandise, and we're looking for someone who loves delivering an outstanding customer experience as much as we do.

About the Role

We're hiring a Customer Experience Manager to ensure every customer enjoys a memorable, seamless, and professional experience from project kickoff through delivery. You’ll be the calm, organized, proactive hub connecting sales, vendors, ownership, and customers.

What You’ll Do

Own the Customer Experience

• Manage the customer journey from start to finish
• Communicate with vendors to ensure flawless execution
• Track order statuses, shipping, and timelines
• Review and process purchase orders
• Manage workflow across multiple projects

Champion a Customer‑First Mindset

• Be the go‑to contact for questions and issues
• Work with ownership and sales to solve challenges
• Create positive, trust‑building customer interactions

Office Administration

• Order office supplies
• Answer phones professionally
• Coordinate incoming and outgoing packages

What Makes You a Great Fit

• Positive attitude and customer‑centric mindset
• Strong written and verbal communication
• Detail‑oriented and organized
• Enjoys problem‑solving
• Team‑oriented with a positive intent mindset
• Comfortable owning outcomes and staying accountable

Qualifications

• Degree in business, communications, or related field — or relevant experience
• Proficiency with Microsoft Office; excited to learn new tools
• Strong time‑management and organizational skills
• Quick learner with online systems