Patient Care Representative

About the Role
As a Patient Care Representative (PCR), you’ll be on the front lines of patient care—delivering durable medical equipment (DME) promptly, providing compassionate instruction, and ensuring each patient feels confident using their equipment. This is a field-based position that involves traveling to patients’ homes and healthcare facilities.

Your responsibilities will include:

• Delivering and picking up medical equipment.
• Setting up equipment in patient homes or facilities.
• Educating patients and caregivers on safe, proper use.
• Troubleshooting equipment issues and answering after-hours calls as needed.
• Completing accurate service paperwork.
• Maintaining serialized equipment and purchase product inventory as well as keeping the work space compliant. 

We’re looking for a professional, patient-focused individual who works well independently in a fast-paced, hands-on role.

Physical Demands

Frequent sitting (while driving), walking, bending, standing, and reaching.

Regularly lift/move up to 30 lbs; occasionally lift/move heavier loads.

Schedule

Monday–Friday, 8-hour shifts.

Weekend On call Rotation

Benefits

401(k)

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Employee Discounts

Job Requirements

• Valid Drivers License
• Insurance Declaration Page with proof of the following coverages

$100,000 per person bodily injury liability

$300,000 per incident bodily injury liability

$50,000 property damage liability

$1,000 or less deductible on collision insurance, if you carry collision insurance on your vehicles.

$1,000 or less deductible on comprehensive insurance, if you carry comprehensive insurance on your vehicle

Equal Opportunity Employer

 

It is the policy of the Company that no person may be illegally discriminated against in applying for employment or in employment. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to creed, race, color, religion, sex/gender, age, national origin/ethnicity, ancestry, arrest record, disability, genetic information including testing, veteran/military status/service, membership in the National Guard, state defense force or any other reserve component of the military forces (either state or the United States), political affiliation/orientation, declining to attend a meeting or to participate in any communication about religious matters or political matters, marital family status, sexual orientation, gender, gender identity or gender expression, or the authorized use of family or medical leave or worker's compensation benefits, genetic information, pregnancy, harassment, equal pay/compensation, retaliation, familial status/parenthood, citizenship or immigration status, disease (i.e. HIV or AIDS), marital status, hairstyles, mental health, status of tobacco usage, breastfeeding, domestic abuse, public assistance status or any other factor prohibited by state or federal law. Kinex Medical operates in several states throughout the U.S. State law may require additional protected characteristics; please check the Equal Employment Opportunity section in the state addendum that aligns with the employee’s work location. Our Company is committed to following any additional state requirements regarding this topic.Reasonable accommodations shall be made for qualified individuals with a disability, unless such accommodations would impose an undue hardship on the Company. A reasonable accommodation is a change or adjustment to job duties or work environment that permits a qualified applicant or employee with a disability to perform the essential functions of a position or enjoy the benefits and privileges of employment compared to those enjoyed by employees without disabilities.Requests for accommodations under the Americans with Disabilities Act or under a state regulation (i.e. the Wisconsin Fair Employment Act) from current employees must be made in writing in accordance with Company policy.

Exposure
Job responsibilities will be performed within a clinic environment or patient home. There is high risk for exposure to infectious disease as this position does have direct contact with patients and/or equipment. Should the employee become infected with Tuberculosis, they will report to their direct supervisor to ensure that other employees are not at risk for exposure. The employee will seek medical attention and not return to work until released by a physician.