Departmental Analyst (Trainee) 9-12

Are you a detail-driven problem solver who loves improving processes and ensuring top-notch quality? Do you thrive in a dynamic environment where innovation, collaboration, and critical thinking are valued? If so, we have the perfect opportunity for you. We are looking for a Learning, Quality, and Development Analyst to help shape and enhance our Bureau. In this role, you’ll:

• Develop and implement quality assurance procedures.
• Conduct quality reviews for phones call, correspondence, and tax returns.
• Assist in identifying and recommending process improvements.
• Collaborate with area leaders to enhance training and standardize work practices.

Success in this role requires strong attention to details, critical thinking, communication, and relationship-building skills. You’ll be joining a motivated, hardworking team dedicated to excellence.

Education for Departmental Analyst 9-12
Possession of a bachelor's degree in any major.

Experience for Departmental Analyst 9-12

Please Note:  A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only considered post bachelor's degree.

Departmental Analyst 9
No specific type or amount is required.

Departmental Analyst 10
One year of professional experience.

Departmental Analyst P11
Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

Departmental Analyst 12
Three years of professional experience, including one year of experience equivalent to the experienced (P11) level in state service.

Education and Experience for Departmental Analyst (Departmental Trainee) 9 (FOR CLASSIFIED STATE EMPLOYEES ONLY)
Educational level typically acquired through completion of high school.

Experience
Four years of experience as an advanced 9-level worker in an ECP Group One classification.

OR

Three years of experience as an E9, E10, or E11-level worker in an ECP Group One classification.

OR

Two years of experience as an experienced level worker in an ECP Group One technician or paraprofessional classification.

OR

Two years of experience as a first-line supervisor in an ECP Group Three classification.

OR

One year of experience as a second-line supervisor in an ECP Group Three classification.

*Paraprofessional classifications are those requiring an associate's degree or two years of college.  

Educational Substitution
College credits may be substituted on a proportional basis (one year of college education may substitute for one quarter of the required experience) for up to one half of the required experience.

Alternate Education and Experience

Departmental Analyst 9 - 12
Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement. 

Closing Date 2/12/2026 11:59 PM Eastern