Shift Lead Supervisor

Job description:

Key Responsibilities

Operations & Production

• Supervise ice and custard preparation, ensuring consistency and adherence to recipes and quality standards.
• Maintain proper storage, rotation, and handling of all frozen products and ingredients.
• Monitor equipment performance (freezers, mixers, dipping equipment); report issues promptly.
• Ensure accurate portioning and presentation of all products.

Customer Service

• Provide friendly, efficient service and resolve customer questions or concerns.
• Assist with high-volume periods to maintain quick service times.
• Maintain a welcoming, clean, and organized environment for guests.

Team Leadership

• Lead staff during assigned shifts, ensuring smooth operations.
• Train new team members on product prep, equipment use, cleaning routines, and customer service standards.
• Assign tasks and follow up to ensure completion.

Cash Handling & Reporting

• Oversee register operations during shift; ensure accurate transactions.
• Perform opening/closing duties as assigned (drawer counts, cleaning, restocking, documentation).

Safety & Compliance

• Enforce food safety, sanitation, and hygiene procedures.
• Ensure compliance with company policies and any local health regulations.
• Maintain safe working conditions and report hazards immediately.

Qualifications

• Previous experience in food service or frozen dessert operations preferred.
• Prior shift-lead or supervisory experience is a plus.
• Strong communication, organization, and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

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Schedule

• Part-time position; evening and weekend availability may be required.
• May be required to work holidays
• Flexible scheduling based on business needs and seasonality.

Performance Expectations

• Consistent product quality and portion control
• Positive customer feedback and service standards
• Smooth shift operations and effective team coordination
• Cleanliness, safety, and compliance consistently met

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Physical Demands

• While performing the duties of this job, the employee may be required to taste and smell the products.
• Stand for long periods of time.
• Must be able to lift to 50 pounds.
• Must be willing and able to operate all equipment used in shop operations.
• Perform repetitive tasks, i.e. scooping, stirring, and lifting.

Benefits:

• Flexible schedule

Work Location: In person