Member Support Specialist
M-F 8:00am-5:00pm FULL TIME POSITION as a MEMBER SUPPORT SPECIALIST!
Are you looking for a career, not just a job?
At Custom Design Benefits, our growth is fueled by a clear vision, disciplined execution, and a team that leads with values. We’re guided every day by what matters most:
1. Take Care of Our Clients
2. Be Positive and “Bring It”
3. Deliver Results
4. Be a Great Teammate/Collaborate
Tasks of the Member Support Specialist:
- Be a Customer Service Ambassador!
- During the course of answering incoming calls, educate members/providers on plan benefits and claim transactions accurately and professionally.
- Ensure dissatisfied caller issues are escalated and addressed within 2 hours of receipt.
- Document all calls in the claims call tracking system.
- Document member/provider records accurately with all pertinent information.
- Completes adjustment requests and submits to appropriate personnel for next steps.
- Utilizes multiple software and digital tools timely and effectively to retrieve member or provider information for calls, emails, or letters.
- Other duties as assigned.
Our Ideal Candidate:
- Excellent Communicator
- Learner
- Critical Thinker
- Problem Solver
- Positive
- Reliable
- Self-Starter
- Achiever
- Team Player
Apply at Careers | CDB