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The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

 

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

 

Here’s what you get as a full-time employee:



  • 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs


  • Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans


  • Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)


  • Optional dental, vision, and life insurance—at rates much lower than most private plans


  • Flexible spending accounts for added tax savings on health and dependent care


  • Employee discounts on things like gym memberships, electronics, and entertainment

 

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

 

Functional Title: SWI Supervisor I/II 
Job Title: SWI Supervisor II 
Agency: Dept of Family & Protectve Svc 
Department: SWI Direct Delivery 
Posting Number: 13290 
Closing Date: 02/11/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-24 
Salary Range: $5,541.67 - $8,886.16 
Pay Frequency: Monthly
Shift: Compressed Weekend 
Additional Shift: Days (First); Evenings (Second); Weekends 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 2401 RIDGEPOINT DR 
Other Locations: Austin; Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1 
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12 
 
 



Brief Job Description:

Performs highly complex (senior-level) consultative services, technical assistance, and supervisory work. Work involves planning, developing, and implementing an agency program and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. Plans, assigns, and supervises the work of others. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.  

Statewide Intake (SWI) is a 24-hour contact center that takes reports of abuse, neglect, and exploitation for the State of Texas. The position supervises, directs, manages, and coaches a unit of intake specialists for SWI. The position monitors call center applications and works in a time-sensitive, interdependent environment. The position directs casework activities to ensure consistent and appropriate application of policies and procedures in the intake of reports received through the protective services statewide abuse hotline for reporting abuse and neglect of children; abuse, neglect, and exploitation of elderly or disabled adults; processing family violence calls and providing resources. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the general public.
 
Essential Job Functions:

 
•    Manages and develops staff through review of performance data, conferences, training, and performance appraisal.
•    Reviews intake calls and reports to ensure content is sufficient to assess location, risk, and degree of harm, and establish priorities and case handling.
•    Provides written feedback regarding how intake workers meet performance standards in obtaining, assessing, and documenting information obtained from reporters of abuse, neglect, and exploitation. The supervisor also evaluates how intake specialists perform in terms of processing, and customer service.
•    Interprets program policy and procedures to unit staff, other Department of Family and Protective Services staff, and the public.
•    Directs intake activities to ensure consistent and appropriate application of policy and procedure and optimum service level to cover incoming calls.
•    Prepares management reports, analyses, correspondence, and related materials to keep management informed and respond to issues.
•    Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
•    Attends work regularly in accordance with agency leave policy.
•    Performs other duties as assigned, as well as duties required to maintain unit and program operations.

Registrations, Licensure Requirements or Certifications:

None Required

 

Knoweldge, Skills, and Abilites:

 
•    Knowledge of Texas laws relating to abuse, neglect, and exploitation of children, elderly and adults with disabilities. 
•    Knowledge of normal child development, the aging process, and family dynamics.
•    Skill in applying social work principles.
•    Skill in establishing and maintaining effective working relationships.
•    Skill in effective verbal and written communication.
•    Ability to interpret policies and procedures.
•    Ability to supervise staff and organize workload among staff.
•    Ability to select and evaluate information from intake records in relation to eligibility criteria.
•    Ability to assist employees having problems in job placement or performance.
•    Ability to provide sound advice considering client needs and safety.
•    Ability to operate a personal computer and use various software packages.
•    Ability to work in highly emotion-filled environment.

Initial Screening Criteria: 

Statewide Intake Supervisor I: Must have at least two years of experience as either a DFPS intake specialist or DFPS intake supervisor with Statewide Intake or must have at least two years of experience as a supervisor for DFPS with Child Protective Services, Child Protective Investigations, Adult Protective Services, or Child Care Investigations. 

Statewide Intake Supervisor II: Two years of full-time experience as a Statewide Intake Supervisor I with DFPS, or two years of experience as an Adult Protective Services Supervisor I, a Child Protective Investigations and/or Services Supervisor I, or a Child Care Investigator Supervisor I with DFPS, plus a minimum of one year of experience as a Statewide Intake Supervisor I with DFPS. Career ladder certification is required to become a Statewide Intake Supervisor II.
 
 
Additional Information: 


Experience with Texas DFPS at Statewide Intake as an intake specialist or intake supervisor is preferred.
 
***Open to Current and former Texas DFPS Employees Only*** who meet the Initial Screening Criteria.

This position may be filled at either an SWI Supervisor I or SWI Supervisor II level depending on qualifications/certification level.

 

 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.