Front Desk Receptionist

Job Title: Front Office Coordinator - Plaintiff Law Firm

Job Summary: We are seeking a highly organized and professional Front Desk Receptionist to join our plaintiff law firm. As the first point of contact for our clients and visitors, you will play a critical role in creating a positive and welcoming environment. Your exceptional customer service skills and ability to multitask will be essential in handling a variety of administrative tasks while providing exceptional service to our clients. This position requires strong communication skills, attention to detail, and the ability to maintain confidentiality.

Responsibilities:

• Greet and welcome clients, visitors, and staff with a professional and friendly demeanor.
• Provide excellent customer service by promptly addressing client inquiries, answering phone calls, and directing calls to appropriate staff members.
• Answer all incoming calls promptly and professionally, using a multi-line phone system.
• Direct calls to the appropriate attorneys, staff members, or departments, ensuring accurate and efficient call routing.
• Take messages accurately and relay them promptly to the intended recipients.
• Handle general inquiries and provide basic information about the firm's services to callers when necessary.
• Manage the reception area, ensuring it is clean, organized, and presentable at all times.
• Schedule appointments and maintain the firm's calendar, ensuring accurate records and timely reminders.
• Coordinate client meetings, including scheduling conference rooms, preparing necessary materials, and arranging for refreshments if needed.
• Maintain confidentiality of sensitive information and documents.
• Assist attorneys and staff with administrative tasks, such as document preparation, filing, copying, and scanning.
• Assist with maintaining and updating client records, ensuring accuracy and completeness.
• Collaborate with other administrative staff to support the smooth operation of the firm.
• Perform other duties as assigned by the office manager or supervising attorneys.

Requirements:

• Four year degree is preferred
• Previous experience as a receptionist or in a customer service role is preferred.
• Familiarity with the legal industry or law firm environment is desirable.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with the ability to interact professionally with clients, staff, and visitors.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient in using standard office software (e.g., Microsoft Office Suite, email, calendar applications).
• Professional appearance and demeanor.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong attention to detail and accuracy.
• Ability to work independently as well as collaboratively in a team.

Joining our plaintiff law firm as a Front Desk Receptionist offers an exciting opportunity to contribute to a dynamic and professional legal environment. If you are a reliable, customer-focused individual with a passion for providing excellent service and a keen interest in the legal field, we encourage you to apply.

Heninger Garrison Davis offers a competitive salary commensurate with experience. We offer outstanding medical and retirement benefits. Heninger Garrison Davis, LLC is an equal employment opportunity employer.

Job Type: Full-time

Salary: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person