Warhawk Alley Assistant - Summer and/or Fall 2026 - Work Study or Regular Pay
Position Summary
The UC Warhawk Alley Assistant ensures a positive customer experience by providing excellent service, maintaining entertainment equipment, and troubleshooting issues that arise. Responsibilities include greeting guests, ensuring proper safety, and using problem-solving and critical thinking skills to address equipment concerns and customer needs efficiently and professionally.
Minimum Qualifications
- Work a minimum of two shifts per week.
- Be available to work weekends, rotating with other staff members.
Tasks
All UC Employees:
- Uphold UC’s service pillars of experience, courtesy, inclusion, efficiency, and safety.
- Follow UC Student Employee Guidelines
- Participate and complete onboarding, UC-wide Orientation, and training.
Position Specific:
- Handles customer service responsibilities, including working with bowling teams, classes, and reservations to meet customer needs
- Operates and troubleshoots lane machines and scoring systems to ensure proper functionality for bowling operations.
- Performs cleaning and maintenance duties to keep Warhawk Alley clean, safe, and in good working condition.
- Completes shift reports and documentation, using tools like the Google Dashboard, Shift Log, Lane Issues Report, and Reservations Calendar.
- Manages cash handling duties, including cash report reconciliations and credit card machine balancing.
- Assists in hosting and promoting events, such as daily specials, tournaments, and partner programming with other UC departments.
Additional Requirement(s) (Meetings/Training/Event Staffing)
- Operates and troubleshoots lane machines and scoring systems to ensure proper functionality for bowling operations.
- Has the physical ability to lift up to 50 pounds, and climb on machines to fix lane issues
Additional Opportunities
- Paid participation in the UC ConnectED professional development program
- Advance to the Lead position via the selection process with a pay increase
- Incentives apply - semesterly and summer
Related CAS Learning & Development Outcomes
- Interpersonal Competence
- Cognitive Complexity
- Practical Competence
- Managing Career Readiness