Intern, User Experience and Adoption
SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS
JOB TITLE: Intern - User Experience & Adoption
REQUISITION: INF00DN
DEPARTMENT: IT Strategy & Planning – Kansas City Headquarters
LOCATION: Kansas City, MO
PAY RANGE: $19.00 - $23.00 / Hour
Internship Position for Summer 2026.
Scheduled Work Hours: Monday - Friday, 7:00 a.m. - 4:00 p.m. (Other hours as required)
It's never too early to start searching for your dream career. If you're ready to apply the principles you've been learning at school in the real world, Evergy is the place for you. Hands-on experience is what our internship programs are all about. Our programs offer students an opportunity to gain insight and meaningful experience while also allowing us to identify talented prospective employees. Many of our interns go on to develop successful careers at Evergy.
As an intern, you'll have real responsibilities, and you'll work on productive assignments with actual business interactions. We know that you work hard, so we help you play hard while you are here. We provide a number of intern events throughout the summer to burn some extra energy, including volunteer events, power plant tours, lunch and learns, and more
Intern Description:
The User Experience & Adoption intern will play a key role in designing and optimizing technology experiences to better support Evergy employees. This internship focuses on understanding user needs, improving processes, and supporting how teams adopt new digital tools (not on software development or UI design). Working within IT Strategy & Planning, you’ll help build the foundational element of a human-centered user experience and change capability. You’ll partner with our business portfolio teams, observe real users, assist with research activities, create communications, and help shape our service model for supporting technology changes across the company.
Job tasks include but not limited to:
- Help develop and maintain a central library of user experience and change management assets; including templates, playbooks, and best practices.
- Conduct or support user interviews, task observations, or usability walk-throughs of existing IT tools or processes and document opportunities for improvement.
- Assist in crafting communications and engagement strategies that help users adopt new tools.
Help define metrics and reporting formats to measure the effectiveness of usability and change management efforts.
Education and Experience Requirements:
Candidates must be currently enrolled in a university or technical program in one of the following or a related field:
- Communications
- Marketing
- Public Relations
- Anthropology
- Learning & Development/Education
- Data Visualization
- Organizational Change Management
- Business Administration
- Psychology or Sociology (with an interest in user behavior and change)
- Human-Computer Interaction (HCI)
- Information Technology
*Please note: No programming or UI design experience is required. Ideal candidates are curious about how people interact with technology and enjoy improving experiences through research, communication, and problem-solving.
Skills, Knowledge and Abilities Required:
- Analytical Thinking & Problem Solving: Ability to assess challenges, interpret feedback, and contribute to process improvements using structured thinking.
- Communication & Interpersonal Skills: Strong written and verbal communication skills to support IT communications, stakeholder engagement, and documentation efforts. This includes an ability to translate complex information into clear, user-friendly language.
- Initiative & Adaptability: Self-motivated and able to manage multiple tasks in a dynamic environment, with a willingness to learn and adapt to evolving priorities.
- Basic Knowledge of User Experience and Change Management Principles: Familiarity with usability concepts, change management frameworks (e.g., ADKAR, CAP, Dialogic Change Model), or design thinking is a plus even if gained through coursework, student clubs, personal projects, or curiosity.
Working Conditions:
This internship will be based in a professional office environment at Evergy’s Kansas City location, with standard weekday hours (Monday–Friday, 8:00 a.m.–4:00 p.m.). The role involves regular collaboration with IT and business teams, requiring both independent work and team-based engagement. Occasional virtual meetings and flexibility in task prioritization may be needed to support dynamic project needs.
Evergy has a clear mission – To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone – regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status – has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.
Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.