IT Helpdesk Intern
Job Posting Title
IT - Helpdesk Intern
Job Description
Responsibilities:
- This internship will be roughly one year in length and will start immediately.
- Will work approximately 3 days/week. OR, can work half days. Maximum of 28 hours.
- Some helpdesk experience is helpful, but customer service is needed if no helpdesk experience.
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Provide technical support to end-users, troubleshooting and resolving IT-related issues.
- Help maintain and update IT documentation, including user guides and system configurations.
- Participate in network management tasks, such as monitoring network performance and security.
- Support the IT team in various projects, including system upgrades and new technology implementations.
- Conduct research on emerging technologies and provide recommendations for improvements.
- Collaborate with team members to ensure smooth IT operations and efficient problem resolution.
Qualifications:
- Currently pursuing a degree in Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware, software, and networking principles.
- Proficiency in Microsoft Office Suite and familiarity with operating systems (Windows, macOS, Linux).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
Benefits:
- Hands-on experience in a professional IT environment.
- Mentorship and guidance from experienced IT professionals.
- Opportunity to work on real-world projects and make a meaningful impact.
- Flexible working hours to accommodate academic commitments.
- Potential for future employment opportunities based on performance.