Intern- Content Design

Job Summary

The Summer Internship Program at Bread Financial allows college students to develop a variety of skills within different areas of our business. Over the summer, interns will collaborate with several teams and departments, building a firm knowledge of our business and company culture. Participants will also go through a professional curriculum, attend social and philanthropic events, and participate in executive round tables. The program targets rising junior and senior undergraduate students and graduate students.

The Content Design Intern will support the Design Operations team crafting digital page content for roadmap work including Credit Card and Buy Now, Pay Later web and Mobile App experiences. As a Content Designer, this role entails writing/editing customer-friendly digital content; collaborating with Design partners; supporting analysis/research into competitive examples; drafting content documentation; and routing to Compliance partners for approvals. As part of the Account Admin Value Stream, would focus on a competitive assessment of our servicing features available on Credit Card products, including a review of Digital capabilities and features and where we are above/at/below par with competitors.  A related project would be the audit of Account Center sites for accuracy (for both content and brand configurations). Support may also extend with the team to support the Rewards Value Stream.

Essential Job Functions

• Gaining an understanding of the associate’s related area of the enterprise and completion of role-specific training provided by their respective team. Participate and demonstrate new knowledge gained through individual coaching and training conversations, while continuing to expand knowledge of the broader organization. - (30%)
• Activity-based Training Development curriculum and Talent Mobility programs to facilitate participant development. - (20%)
• Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Present information in a clear, concise, and professional manner utilizing technology and innovation. - (15%)
• Build and maintain effective internal and external business partnerships. Identify, resolve, and escalate concerns as needed. - (15%)
• Learn proper process and procedures relevant to an associate’s respective team. Utilize knowledge of Microsoft Office tools and specific job-related technology. - (10%)
• Actively seek out opportunities to expand knowledge of the broader business. By completing overviews of other teams, project interactions, or other cross functional collaboration, continuously expand knowledge of the organization, offerings, and innovations. - (5%)
• Follow established guidelines for quality and productivity. Act responsibly to minimize risk and ensure compliance. Support internal and external audits. - (5%)

Minimum Qualifications

• High School Diploma or GED
• Entering Junior year of bachelor’s degree

Preferred Qualifications

• Previous completion of a Bread Financial Summer Internship
• Interest in digital content creation, journalism or communication, CMS-content management systems (white label brand) 
• Knowledge/experience with SEO-search engine optimization 

Skills

• Microsoft Office
• Time Management
• Professional Etiquette

Reports To: Supervisor and above

Direct Reports: 0

Work Environment

• Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a Bread Financial location.

Physical and Mental Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Typing/Writing

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.