Operations Manager

Position Summary

The Operations Manager oversees the daily operations, performance, and profitability of all Chillbox

Convenience store locations. This role ensures operational excellence, drives sales and margin growth,

maintains compliance with company standards, and supports store management teams in delivering an

exceptional customer experience.

Key Responsibilities

Operational Excellence

· Oversee daily operations across all convenience stores to ensure consistency, efficiency, and

compliance with company strategic goals and policies.

· Implement and enforce standard employee handbook procedures for store operations, customer

service, inventory management, and uniform standards.

· Conduct regular store visits and audits to evaluate performance, cleanliness, merchandising, and

adherence to brand standards.

· Manage vendor relationships and ensure proper execution of promotions, product launches, and

pricing strategies at the store level.

· Monitor competitor activity: Analyze market trends and competitor pricing to ensure the

company remains competitive

Digital Store Front

· Build and maintain our digital sales with 3rd party vendors including all Vroom and Delivery

service providers.

· Build and maintain our Website and Mobil App that will complement our physical stores and

improve foot traffic, store sales, and Loyalty performance.

· Collaborate with Marketing to build communication strategies with our customers.

· Design and build strategies to improve our Loyalty performance.

· Build and maintain Food Service Menu boards and ordering kiosks.

Financial & Business Performance

· Analyze sales trends and margins to identify opportunities for growth and cost savings.

· Develop and execute action plans to achieve sales targets, margin goals, and labor cost objectives.

· Drive initiatives that improve store profitability, shrink reduction, and operational efficiency.

Team Leadership & Development

· Lead, coach, and develop Regional Manager and Store Managers to build strong leadership,

communication, and organizational skills at the store level.

· Assess performance reviews, set clear expectations, and implement training programs for

management and hourly teams.

· Foster a results-driven culture that prioritizes accountability, teamwork, and customer

Satisfaction.

Customer Experience & Brand Standards

· Ensure that every store delivers on the promise of our Customer Service Agreement.

· Maintain consistent merchandising, signage, and cleanliness standards across all stores.

· Resolve escalated customer issues promptly and professionally.

Compliance & Safety

· Ensure compliance with all federal, state, and local regulations, including food safety, labor laws,

and tobacco/alcohol policies.

· Oversee store safety programs and ensure all employees follow security and loss prevention

Procedures.

Strategic Growth & Projects

· Collaborate with leadership to improve store layouts, remodels, and process improvement

initiatives.

· Build a Launch Team to support new store openings.

· Support marketing, category management, and human resources with operational input.

· Build and promote Private Label offerings that build brand recognition.

Performance Metrics

· Sales and margin growth

· Labor and expense control

· Store audit scores and compliance ratings

· Food Service growth

· Loyalty lift, take rates and avg tickets

· Customer satisfaction scores