Academic Success Coach I
Academic Success Coach I
Job ID: 294377
Location: Georgia Southern - Savannah
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.
With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.
Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.
Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.
Location
Armstrong Campus - Savannah, GA
Department Information
Academic Success Center
Job Summary
The Academic Success Coach serves as the primary facilitator of academic coaching for students on academic intervention. This role supports students through the creation, maintenance, and completion of an Academic Improvement Plan (AIP). Coaches orient students to the intervention process and university policies, maintain positive relationships with assigned students, monitor progress, and provide additional follow-up and referrals as needed. They also support non-AI students who opt in for services.
This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them which occurred on campus, in public areas bordering campus and in certain non-campus buildings owned or controlled (leased) by the University.
Responsibilities
• Manage communication with a caseload of over 200 students undergoing academic intervention, ensuring they are informed about the AIP process, University policies, and available resources
• Provide individualized and group coaching sessions to support students' academic progress and promote success
• Respond constructively to a wide range of student concerns, not all of which may be academic
• Maintain a current calendar for walk-in hours and student appointments
• Represent the Academic Success Center at events including orientation, open houses, and recruitment events
Required Qualifications
Educational Requirements
• Bachelors Degree
Required Experience
• One or more years of experience working in educational support settings, coaching, mentoring, or related environment
Preferred Qualifications
Preferred Educational Qualifications
• Master's Degree
Preferred Experience
• Experience working in academic support in higher education
Proposed Salary
$51,000
This is an exempt position paid on a monthly basis.
Required Documents to Attach
• Resume
• Cover Letter
• Two (2) Professional References
Knowledge, Skills, & Abilities
ABILITIES
• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases
• Demonstrated commitment to customer service centered work ethic
• Ability to work collaboratively and independently
KNOWLEDGE
• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
SKILLS
• Effective communication (verbal and written), organizational and human relations skills
• Effective time management, problem solving, listening, public speaking, advising and counseling skills
Apply Before Date
February 9, 2026
Application review may begin on January 30, 2026.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at mailto:hrservice@georgiasouthern.edu?subject=Job%20Opening%20Questions.
For technical support, please call the USG Service Desk at (877) 251.2644, or email mailto:support@usg.edu.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment
Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Legally authorized to work in the United States for the duration of employment without assistance from the University.
Must be able to perform duties and responsibilities with or without reasonable accommodation.
Georgia Southern University is a Tobacco and Smoke-Free Community.
Equal Employment Opportunity
Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.
Other Information
• Must be able to perform duties and responsibilities with or without reasonable accommodation
• Work generally performed in an office environment
• Workweek may occasionally extend beyond 40 hours
• Travel may be required
• Work week may extends to evenings, weekends and/or holidays
• Stand, bend, walk and lift as needed throughout the day
Background Check
• Standard + Education
To apply, visit https://apptrkr.com/6874096
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