Account Manager

JOB SUMMARY:  The Account Manager is the main point of contact for all accounts in their portfolio. They are responsible for the success and the growth of their accounts by fostering relationships, monitoring the day-to-day operations, mentoring account managers and account reps, and providing key performance indicator reports on stability.
 

ESSENTIAL DUTIES: 

• Foster strong relationships with key accounts, understanding their supply chain intimately.
• Regularly review KPI metrics to drive organizational focus, ensuring customer satisfaction and operational efficiency.
• Organize and lead business reviews, discussing performance, issues, opportunities, and long-term plans.
• Proactively identify and pursue business opportunities, developing supply chain/logistics solutions that deliver immediate and lasting value to clients through daily engagement with existing and potential customers.
• Collaborate with Carrier Solutions and other departments to optimize load bookings, carrier selection, and cost reduction.
• Update Customer Profiles, participate in RFQs, and coordinate customer reviews and meetings.
• Develop and update long-term account plans, ensuring goals and deliverables are met.
• Lead cross-functional teams to develop solutions for new opportunities.
• Negotiate competitive pricing and service level agreements by staying informed on market trends, capacity, seasonality, and leveraging EASE's historical lane data to maximize margins.
• Ensure compliance with load-specific needs such as on-time pickups/deliveries and equipment requirements.
• Address and resolve operational issues, escalating as necessary to the Director of Customer Operations.
• Oversee team performance to ensure all operations are reviewed and assigned appropriately, while maintaining accuracy and timeliness in all system updates and reporting procedures.
• Represent EASE professionally within the industry.
• Other duties as assigned.