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Summer 2026 Intern - Learning Experience Coordinator

Salesforce
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LOCATION: Toronto, Canada

12-week Summer Internship, between May - September 2026

DEPARTMENT DESCRIPTION:

As part of the Global Business Growth & Automation (GBGA) team, we are at the forefront of innovation within Salesforce. We partner with our internal product, business technology, sales, and revenue teams to deliver cutting-edge tools and platforms for Salesforce employees. We are an agent-first organization, using our own technology to augment our workforce with autonomous agents. We work deeply within the Salesforce platform to ensure that we are Customer Zero, making the most of the Salesforce platform by rapidly launching new features to our employee base as they are released.

GBGA is the strategic engine driving Salesforce’s Lead-to-Cash (L2C) lifecycle. By integrating cutting-edge technology with streamlined portfolio management, the department focuses on three core pillars:

  • Process Excellence: Designing and managing the end-to-end L2C journey to maximize global efficiency.
  • Scalable Automation: Leveraging technology to drive growth and productivity for over 35,000 sellers and operators.
  • Strategic Enablement: Leading global transformation initiatives through robust change management, ensuring seamless adoption of new systems and operational workflows.

ROLE RESPONSIBILITIES:

  • Program Support: Assist in the seamless delivery of GSX programs by coordinating logistics and ensuring all materials meet our quality standards.
    • Schedule and coordinate office hours or Q&A sessions
  • Needs Analysis: Support the team in gathering and organizing stakeholder feedback to help identify learning gaps and opportunities.
    • Collaborate with cross-functional stakeholders to ensure the accuracy, relevance, and alignment of content across their respective programs.
  • Content & Design: Help draft and develop learning solutions, contributing ideas for creative and effective enablement tools.
    • Design and produce instructional assets, including videos, demonstrations, and walkthroughs of various Salesforce internal and external CRM and AI-based tools.
    • Contribute to the development of new enablement content and the ongoing maintenance of existing materials.
    • Develop FAQ documents based on common questions from field teams
  • Project Coordination: Assist with the intake process for new requests and help track project milestones, including scoping, resource tracking, and timeline management.
  • Operational Excellence: Maintain project documentation and learning assets to ensure our internal database stays accurate and up-to-date.
  • Metrics and Adoption: Create post-training follow-up sequences and check-in surveys, keeping metrics dashboards up to date with CSAT scores and documenting any anecdotal feedback

MINIMUM REQUIREMENTS:

  • Current Junior/Rising Senior graduating December 2026 or Spring 2027, pursuing a Bachelor’s degree with a preferred concentration in Business / Information Systems / Education / Communications or equivalent.
  • Strong written and verbal communication skills, with the ability to summarize information clearly and professionally to wide audiences, including executives.
  • A detail-oriented approach with the ability to manage multiple small tasks or project components simultaneously.
  • Proficiency in Google Workspace (Google Slides, Google Docs, specifically). Familiarity with chat-based software. Any Salesforce CRM experience is considered a strong plus.
  • A proactive, "no task is too small" attitude and a genuine curiosity about how global organizations drive change and learning

NICE TO HAVE (not required)

  • Slack knowledge
  • Experience using video making tools