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Carrier Account Manager

Spot Freight
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About The Role:

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.

Responsibilities:

  • BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships.
  • CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
  • RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
  • FREIGHT OPERATIONS: Effectively analyze carriers and freight market to best meet our customers’ freight needs.
  • RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
  • COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

Qualifications:

  • Bachelor's degree.
  • 2+ years of Sales and customer service experience required or current new college graduates with a focus in Business Administration/ Supply Chain/ Marketing and/or Professional Selling.
  • Knowledge in the logistics industry preferred.

Skills:

  • Ability to thrive in a fast-paced environment and meet performance metrics.
  • Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
  • Entrepreneurial and competitive spirit, passion, self-motivation.
  • Organization and attention to detail.
  • Adaptability, multi-tasking ability, sense of urgency.
  • Confident decision-making skills, problem-solving ability, and issue resolution skills.

 

Additional Information:

  • $50,000 base pay; ramp to commission
  • This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
  • Onsite 5 days a week - Tampa, Florida
  •  
    • Selling Power Ranked: Top 60 companies to Sell for. 7th consecutive year
    • Transport Topics Ranked: Top 30 Logistics company in the U.S.