Customer Service Intern

Customer Service Intern

About Organization

Credit Express Group LLC is an auto title loan company dedicated to helping individuals for more than 17 years. We specialize in providing cash loans on car titles, based on the equity that our customers have in their vehicles. Our agencies are located in South Florida, including Miami, Fort Lauderdale, and West Palm Beach. We pride ourselves on doing business with honesty and integrity to serve our customers with the care they deserve.

Website: https://credex.net/

Internship Title

Customer Service Intern

How Many Openings: 1

Hours of Internship: 20 hours a week.

Location: In Office (Oakland Park, FL, 33334).

Duties or Tasks Performed

• Assist in providing excellent customer service and contribute to customer retention efforts.
• Support the team in answering incoming customer inquiries under supervision.
• Help with outgoing follow-up calls to prospects.
• Assist in organizing and updating customer records in the CRM system.
• Learn and assist in preparing reports on customer accounts.
• Participate in team meetings to understand service processes and strategies.
• Provide general administrative support to the customer service team, such as filing, organizing documents, and preparing materials.
• Observe and learn the process of handling customer issues and escalate them appropriately.

Job Specifications, Standards, and Requirements

• Education Requirements: Open to undergraduate students in relevant fields such as Marketing, Business, or Communications.
• Years of Experience: Entry-level; no prior experience required.

• Knowledge and Skills:
  • Bilingual (English and Spanish preferred).
  • Basic familiarity with CRM systems is a plus.
  • Strong communication and organizational skills.
  • Eager to learn and contribute to a team.
  • Positive attitude and self-motivated.

Compensation

This is an unpaid internship. However, interns will gain valuable hands-on experience in customer service and CRM management, learn industry-specific skills, and receive mentorship from experienced professionals to boost their career prospects. Additionally, this opportunity offers a chance to build a professional network in South Florida's financial services industry.

How to Apply

Contact Email: hr@credex.net

Phone Number: +1 786 687 1923